Problems with new phone

Tori_Bellatrix

Hi

Today, I received a new Samsung E900 on T Mobile.

It's been fully charged however it keeps 'rebooting' itself ... for want of a better word.

It starts up, finds network and then shuts down and does it again ... and again ... and again ... etc ... :doh:

I worried that I might not have a strong T Mobile signal but I've tried the SIM in another phone and it seems ok ....

Any advice on what is possibly wrong? ... Does it sound like a software problem? ... :idea:

Thanks, Tori

(I've phoned T-Mobile and they just say to keep charging it for now ... but it's already fully charged)

gaming_guy

Tori_Bellatrix wrote:

Does it sound like a software problem?

probably is, or the cable linking the 2 halfs of the phone has come loose (unlikely, as its a new phone)

JAYMARSH2005

Definately sounds like a software fault to me.

Tori_Bellatrix

Thanks for your replies gaming guy & jaymarsh .. Much appreciated ..:D

Tori_Bellatrix

Just spoke again with T Mobile - they are going to exchange my handset tomorrow with another brand new one ... fingers crossed the new one is ok ...

the_big_fact_hunt

if you got your phone from a shop just take it back as it is not fit for the purpose it was supplied for (see trading standards law) you should also request a refund for any time your phone is unusable because they will be charging you if you are under contract

Tori_Bellatrix

the_big_fact_hunt wrote:

if you got your phone from a shop just take it back as it is not fit for the purpose it was supplied for (see trading standards law) you should also request a refund for any time your phone is unusable because they will be charging you if you are under contract

I didn't think of that .. It is under contract ... I got it via T-Mobile website ...