Carphone Warehouse Cancellation

dizzy_blonde_2

dribsndrabs wrote:

Do they inform you in writing that they have received your letter and are confirming the contract has ended, or am I just a little too optimistic? I don't want to keep checking my bank account to see if they've taken money out despite writing the letters well in advance.

:beer:

Ha! CPW confirm in writing? That's the funniest thing I've ever heard! Keep a very close eye on your bank account.

dizzy_blonde_2

dizzy_blonde wrote:

Ha! CPW confirm in writing? That's the funniest thing I've ever heard! Keep a very close eye on your bank account.

Sorry, that sounds really bitter, but they really have messed me about something terrible, it's gone way beyond a joke.

At least on the positive side I have the 0800 number for CPW o2 customer services engrained on my memory - it's 0800 0490049 in case anyone needs it!

DON'T USE THE 0870 NUMBER!

dribsndrabs

Many thanks for the phone number dizzy_blonde. I spoke to a really nice guy who said to phone in on the 34th day before the end of the contract. They will then issue the address (he only mentioned 1 address as opposed to 2) and authorise the pac code request. I need to send off the letter asap and then I will receive 2 letters: 1 giving the PAC code (which should already have been received by text within 48 hours of my call) and then another giving details of the end date of the contract as per my letter. After the second letter, I should cancel my d/d after the last d/d date as specified. It all seems very scary but I'm glad I've read up on this on the internet because it's preparing me for the worst.

Does anyone have a good template letter, requesting the disconnection, that they used/can recommend?

wackojackouk

Hi guys

Does anyone have the address to send the cancellation letter to?

I've spoken to TWO ppl at CPW today and they have both given me different addresses

Thanx

WJUK

rajinder

I am also in my 10th month and would appreciate if anyone has a template for CPW cancellation and request for PAC.

I'll appreciate all the assistance!

Thanks in advance

baron777red

hi the address for sending your termination letter to is

this is what i am going to send them on at the weekend

Dont forget to send it RECORDD DELIVERY

hope this helps



Terminations Department
The Carphone Warehouse
1 Portal Way London
W3 6RS



7th July 2008

Dear Sirs,

Re; mobile number (your number)
Account number (your account number)

I hereby give 30 days written notice to cancel the above mobile phone contract which expires (date of expiry)

Please accept this letter as termination of the contract, I will pay all charges up to this date.

Please confirm you have activated this instruction by either contacting me on the number above after 6pm or by e-mailing

Yours Faithfully

mobilejunkie

That's not the one I've been using. I don't know where you got it from so if it's a proper source it would help to put that on here. Otherwise it's likely to mislead people. The address itself is simply the registered office.

farhadhussain

they wont let me cancel without writing.wrote to them,it didnt reach them or something.neways the correct address is

dont forget to mention ur DRN= Disconnection reference number which u get from the crap customer support.

The CARPHONE WAREHOUSE
PO Box 345
Unit 19
Southampton
SO30 2NR

They also gave me another ref num..which i think is unique to every customer.

bestmate2008

dizzy_blonde wrote: »

Ha! CPW confirm in writing? That's the funniest thing I've ever heard! Keep a very close eye on your bank account.

I fully concur - CPW must be the winner of the Worst Customer Service Awards! They lie to get you to take out or renew a contract; then when you find out, the next person you speak to said the first person didn't know what he or she was talking about but you are stuck in a contract that was missold to you (violating distance selling regulations/sale of goods Act) and if you don't pay up it will affect your credit rating! They ignore all your letters of complaint even though you get replies apologising and stating they are dealing with it. DO NOT DEAL WITH THESE COWBOYS AND AGREE TO ANYTHING unless they give you everything in writing. If they can't give it to you in writing - ask yourself why!