Npower Gas Bill

meggsy

I think you have been overcharged OP, could you put your meter reads here to check ...

http://www.ukpower.co.uk/tools/smart_meter_calculator/

jalexa

meggsy wrote: »

I think you have been overcharged OP, could you put your meter reads here to check ...

That is an interesting calculator. I stand to be corrected by a real NPower expert:D but I think knowledge of 12 months consumption (no idea between which dates) is necessary to determine the primary unit % allocation in any month.

ninanoonanarna

I've just done that calculator and it came up with (I put in exactly what it said on my bill):

You have used 2,730kwh costing you £115.10
Your total CO2 footprint is 562.3 kg
On average you used 54.6kwh a day costing you £2.30 Your average CO2 footprint is 11.2 kg a day

Calculation Details
Usage Cost
Tier 1 (7.471p per kwh) 626kwh £46.79
Tier 2 (2.987p per kwh) 2,103kwh £62.82
Sub-total £109.62
VAT £5.48
Total £115.10

My partner worked it out based on the link to the Npower info page and he worked it out at about £125ish. I am going to have to ring them this afternoon and find out what is going on!

jalexa

ninanoonanarna wrote: »

My partner worked it out based on the link to the Npower info page

I'm sorry I don't have time today to do that but my thinking is with a maximum of 882 per (calander) month and a billing period of 50 days I can't see how the NPower calculation of 1896 (2.1 x 882) can be correct (unless they underallocated for Nov on the previous bill).

So by that logic must be wrong.

jalexa

Nothing to say after over 24 hours of speculation and comment?

ninanoonanarna

I have just spoken to Npower and after much arguing they have admitted they have over charged me for about 450 units and are amending my bill and launching an investigation. I had to mention the 882 units at higher rate bit about 5 times though! Thank you all for helping!