sky engineer call out

CRASH_BANG_WALLOP

my sky suddently stoped working and now sky want £70 off me to get an engineer to come and try to fix it. anything i can do. thanks

McKneff

Give them a ring again, plead customer loyalty, cant afford it, will have to downgrade.

See what happens, Ive had a few freebies.

new2012

Cancel it and when they ask why say you can't afford the call out charge.

They might fix it for free.

CRASH_BANG_WALLOP

still have 6 months on the contract so cant cancel i guess?

duchy

What is the actual problem -ie box isn't powering up, no signel etc ?

Niv

If you explain teh problem someone here may be able to help. If the box is dead then it may be covered by the warrenty. Failing that e-bay for a cheap box until you are out of contract and can try and wrangle a new one from sky.

Niv

jem16

CRASH_BANG_WALLOP wrote: »

still have 6 months on the contract so cant cancel i guess?

So is the box out of warranty even though you are still under contract?

miss_trust_2

CRASH_BANG_WALLOP wrote: »

still have 6 months on the contract so cant cancel i guess?

Boxes usually come with 12 month warranty, would try them again, you shouldn't be paying any kind of engineer fee 6 months into a new contract, i assume the box was part of new contract?

davemurgatroyd

miss_trust wrote: »

Boxes usually come with 12 month warranty, would try them again, you shouldn't be paying any kind of engineer fee 6 months into a new contract, i assume the box was part of new contract?

New contracts can be started by the subscriber merely upgrading their packages using existing equipment which may well be out of warranty. For instance haveing a Sky+HD box on a Sky+ subscription (i.e. with out the HD pack) and then upgrading to add the HD pack - no new equipment, no new warranty - merely a new contract OR someone having a "second hand" contract where they have supplied their own equipment and Sky have merely supplied a viewing card.