Alpha Telecom

The_Engineer

I've started using these guys now.

Works exactly as they said, phone one number to top up your account by £ 1.50 (my bill added about £ 1.55 in reality) and then use a freephone number to access international calls. No account required, works out cheper than Alpha for me and you don't risk more than £ 1.50 a time.

http://www.topupnow.co.uk/index2.php

The only thing I don't like is the 5p connection charge each time but I can live with that.

tiya1990

Went from pillar to post today .

First called Consumer Direct , then they asked me to contact the Insolvency Service. They checked on Company's House Register and found that Onyx Innovations (ie Alpha Telecom ) are still trading. They then told me to contact the High Courts of Justice (to see if papers had been filed re liquidation ) who advised me to go to a Receiver .:mad:

After all this I am still none the wiser about who the administrators are.

I am going back to my credit card company and ask them to do the leg work for a change to get my £388 back.

toffeejones

There's nothing on Companies House showing that Onyx Innovation Uk Ltd (trading as Alpha Telecom) have gone into liquidation or administration which suggests that there may still be an opportunity for customers to get their money back.

You could try writing to the director Mr Zafar Wasim Mirza at: 18 Brook Way, Chigwell, IG7 6AW or MERIDIAN GATE 4 CAIRNGORM HOUSE, 203 MARSH WALL, LONDON, E14 9YT.

Not looking good though...

matros

Use this proforma letter to make claim to your credit card company

If they mess you about complain to The Financial Ombudsman

This is their webpage put www. in front of financial-ombudsman.org.uk of the name when you put into your search engine


[insert your name
and address]

[insert date]
[insert name and
address of credit
card company]

Dear Sir or Madam,

Account number: [insert credit card number]

Ref: Section 75 of the Consumer Credit Act 1974

[Use this section if the company has gone into administration or delete]
I am writing to request that you reimburse me the value of [enter amount] as paid to [enter company name] for a [enter item purchased] on [enter date] with my [enter the name of your credit card] credit card.

My claim is made on the grounds that the company has gone into administration and you are jointly and severally liable for any misrepresentation or breach of contract with the above supplier under Section 75 of the Consumer Credit Act 1974.

[Use this section if you have a faulty good or delete]
I am writing to request that you reimburse me the value of [enter amount] as [select from full payment for / partial payment towards] a [enter item purchased] I paid for with my [enter the name of your credit card] credit card to [enter company name] on [enter date].

My claim is made on the grounds that the item purchased was faulty and I have been unable to resolve my complaint with the supplier and that you are jointly and severally liable for any misrepresentation or breach of contract with the above supplier under Section 75 of the Consumer Credit Act 1974.

[Use this section if you would like to claim additional costs or delete]
In addition to the cost of the item, I would also like to claim the additional amount of [enter amount] for the consequential losses I have incurred as a result of the suppliers breach. These costs are as follows: [enter details of additional costs, for example cost of delivery if you have had to post a faulty good back to the supplier] bringing my total claim to [enter amount of item plus extra cost].

[Use this section for all letters]
I look forward to a full and prompt response to this letter within 14 days.

Yours faithfully,

[insert your signature]

[insert your name (printed)]

Good Luck

matros

use this proforma to claim if you used a visa debit card for payment

remember to include this statement in your claim letters and advise that it came from alpha telecom's website

'It is with great regret that the company Onyx Innovation UK Ltd trading as Alpha Telecom has ceased to trade and will shortly be put into liquidation.
We sincerely apologise for the inconvenience this may have caused.
Further information will be supplied in due course.'


This is a template letter for guidance. You need to add your details and where appropriate change the letter to suit your particular circumstances.

always print it out and read through to check it makes sense to the recipient.


[insert your name
and address]

[insert date]
[insert name and
address of your bank]

Dear Sir or Madam,

Account number: [insert visa card number]

Ref: Visa Chargeback

[Use this section if the company has gone into administration or delete]
I am writing to request that under your Visa Chargeback rules you reimburse me the value of [enter amount] as paid to [enter company name] for a [enter item purchased] on [enter date] with my Visa debit card.

My claim is made on the grounds that the company has gone into administration.

[Use this section if you have a faulty good or delete]
I am writing to request that under your Visa Chargeback rules you reimburse me the value of [enter amount] as [select from full payment for / partial payment towards] a [enter item purchased] I paid for with my Visa debit card to [enter company name] on [enter date].

My claim is made on the grounds that the item purchased was faulty and I have been unable to resolve my complaint with the supplier.

[Use this section for all letters]
I look forward to a full and prompt response to this letter within 14 days.

Yours faithfully,

[insert your signature]

[insert your name (printed)]

K-Lye

Has anyone heard who the Administrators are yet? Thankfully I don't have a lot in there but it's still money I would like to get back!

RubberTyre

Has anyone got any further with this one? Or has anyone been able to log on to the Alpha Telecom website to view their account?

Please let me know, as I am unable to log on and was wondering if they have put a general block on?!?

tiya1990

I am still able to log on as of today at 20.50 hours - maybe because Google Chrome has saved the log on cookies. And am able to see my outstanding credit of £388 :mad:
I have written to my credit card company , who initially said that since I topped up 100 days ago , they could not do anything. :eek:
Spoke to Which Legal who said that their excuse was BS and Section 75 should still apply and so I am writing again.
Interestingly the Companies House website still mentions Onyx Innovations UK Limited as trading and not dissolved.

jesselivermore

Hi There,
I am owed £58 in credit from Alpha which i paid for using HSBC my MasterCard credit card - enough to care about but not enough to make a no-questions-asked Section 75 claim a slam dunk.
The MSE Section 75 guide (http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases) is not clear about the £100 minimum in cases where the vendor has gone into administration. Can somebody clarify please?

matros

e mail from Alpha telecom on 14th February so perhaps all is not lost We wait to see

Re: Alpha Telecom account

We sincerely apologies for the disruption in your service and the inconvenience this may have caused. We are working extremely hard to try and resume the services of Alpha Telecom and we will advise you within the next five working days. We appreciate your patience in this matter.

Yours faithfully,
Alpha Telecom Customer Services