Here goes - another DSR wrecker!

chemical.galaxy

Here is the positive feedback:
"Item as described and well packed. Arrived in good time. Thank you"

with 1 stars across the board

Why oh why don't you contact me? what's more this is another private feedback individual, they always cause me grief!

Off to phone Ebay...

plumface

Could the buyer have made a mistake!
I nearly gave all 1 stars once by clicking on the stars to the left instead of the right.
I also thought the DSR stars are 'put' on your account at least a day after than when the buyer actually left them.This way you cannot know for sure who actually left the low stars,unless you have only sold 1 item in the last month!
Good luck,you'll need it!

lovinituk

plumface wrote: »

I also thought the DSR stars are 'put' on your account at least a day after than when the buyer actually left them.This way you cannot know for sure who actually left the low stars,unless you have only sold 1 item in the last month!

Yes, I believe this is correct. The star ratings do not necessarily belong to the latest feedback you have been left, particularly if you receive a lot of feedback. On the odd occasion I have been left a neutral feedback, the corresponding low star(s) has appeared a couple of days later.

oldone_2

chemical.galaxy wrote: »

Here is the positive feedback:
"Item as described and well packed. Arrived in good time. Thank you"

with 1 stars across the board

Why oh why don't you contact me? what's more this is another private feedback individual, they always cause me grief!

Off to phone Ebay...

What evidence do you have that it was this buyer that left the low stars. Apart from the star rating being anonymous, there is a 'time lag' of a few days before stars left register on your DSR. Also remember that people have quite a few weeks to leave feedback/star ratings.

theonlywayisup

oldone wrote: »

What evidence do you have that it was this buyer that left the low stars. Apart from the star rating being anonymous, there is a 'time lag' of a few days before stars left register on your DSR. Also remember that people have quite a few weeks to leave feedback/star ratings.

You can run reports, which if cross referenced can indicate the buyer/item.

chemical.galaxy

oldone wrote: »

What evidence do you have that it was this buyer that left the low stars. Apart from the star rating being anonymous, there is a 'time lag' of a few days before stars left register on your DSR. Also remember that people have quite a few weeks to leave feedback/star ratings.

I ran reports, very simple to narrow down. And the buyer has over 2000 feedback so I think they knew what they were doing

techspec

I've got one. I never charge above cost price postage anymore. But someone bought 2 items and never requested a new total. It meant they paid a bit more - so i just sent them 1st class instead of 2nd, which ate up the small difference.

Glowing feedback received, best ever ebayer etc etc. 1 star for postage.

I can't do with people like that. They should grow up.

For those who wonder how we know - i have a report that runs at 5/5 stars across the board. All i have to do then, is add the item number of the suspect buyer - and if one of the ratings drops - i have the culprit. Simples.

lovinituk

I don't think the reports thing would work for me. I've not tried it but I believe it is hard to work out a specific buyer if you sell lots of the same item and seeing as I sell hundreds of each item I sell, I have no chance!

chemical.galaxy

I don't think you could do it as I run the reports by item number, they are mostly different in my case...

Always_Harassed

I phoned ebay about this the other day. I got a 1 for postage time but can prove that I post things the next day. To say they weren't interested is an understatement. It is so unfair that it is anonymous. I think I had to remind a buyer several times to pay and they got upset by it.

Strapped

lovinituk wrote: »

I don't think the reports thing would work for me. I've not tried it but I believe it is hard to work out a specific buyer if you sell lots of the same item and seeing as I sell hundreds of each item I sell, I have no chance!

You can narrow it to a particular item number on a particular day, which usually reveals the culprit, unless you have sold several of that particular item on a particular day and they all leave feedback on the same day too.