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Has your bill soured?
Comments
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Because we're broke and can't afford central heating to be installed!?
It was here when we moved in. Adam, my husband did a test of his own this afternoon (never occurred to do this before) turned everything on in the house and waited to see which readout changed....it appears it was the night readout the lowest number!!!! The night and day rates are round the other way. NP told us that R1 is day and R2 is night but on our meter it's the other way round.
Emma Smith said when my husband called her straight back "oh.....that makes sense!" She says she's going to go over it and if that's correct bill us again!
What? NO apology NOTHING! Sorry Adam but the NP customer services really is a complete sham. You wouldn't believe the stress NP have put us through over 3 years!!!! :mad:
Shame they're not all like you!!:T0 -
Are you using any gas, if not check if your gas tariff has a standing charge or not?0
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Hi Gothicbetty,
I'm really sorry to see that this is your opinion, it's really not something I like to hear as we do have some great staff at npower.
I will speak to our complaints team now and find out what is happening to make sure this is all sorted for you.
Many thanks,
Adam
“Official Company Representative"
I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile0 -
They're blaming us for taking the wrong reading and an automatic bill being sent that they couldn't stop in time!
Ridiculous! Now they want a copy of our monthly expenditure!
:mad:0
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