BBC i player froze on new HD tv

katejo

I have just got a new HD tv and my new Virgin V HD box. I was watching a programme on BBC i player when suddenly the picture froze and I got a message to say that virgin HD was switching off because i wasn't watching it at that time. I had to switch everything off and restart my V box. It is now working again but the interruption was annoying. Has anyone else had this?

bengalknights

Check the standy time in the settings and just change it to something longer.

Inner_Zone

katejo wrote: »

I have just got a new HD tv and my new Virgin V HD box. I was watching a programme on BBC i player when suddenly the picture froze and I got a message to say that virgin HD was switching off because i wasn't watching it at that time. I had to switch everything off and restart my V box. It is now working again but the interruption was annoying. Has anyone else had this?

So it was not the TV but the VM box. Misleading title.

katejo

Inner_Zone wrote: »

So it was not the TV but the VM box. Misleading title.

Not really. i was actually watching a programme on BBC i player via Freeview at the time but the screen froze on me and i had to restart the V box as well to clear the problem.

penrhyn

You can't access the BBC iPlayer via Freeview, and you don't get Freeview on cable.
Do you mean via an internet connection to an internet enabled TV?

Gordon_Hose

penrhyn wrote: »

You can't access the BBC iPlayer via Freeview, and you don't get Freeview on cable.
Do you mean via an internet connection to an internet enabled TV?

You can access iPlayer via your Virginmedia TV box.

penrhyn

Yes I know, but that's not what the OP was saying.

Gordon_Hose

I can see that, however, they might be getting a bit confused. Not everyone is superbly tech savvy, or know what is what exactly.

The OP has clearly stated that they had to restart their V box to clear the fault. So I'm assuming they are watching iPlayer through their V box.

katejo

Gordon_Hose wrote: »

I can see that, however, they might be getting a bit confused. Not everyone is superbly tech savvy, or know what is what exactly.

The OP has clearly stated that they had to restart their V box to clear the fault. So I'm assuming they are watching iPlayer through their V box.

I realise that I got slightly confused. i am getting used to the new flatscreen after having an old tv. What i meant was that I was watching a programme on BBC i player but not through virgin saved programmes. I was just using i player through the red button. Not sure why the screen did freeze but it hasn't happened again so hopefully it was a one off.