Sky Billing nightmare is there any hope

newbie1001

Rejoined Sky on the 16/12/11 having received a half price offer. All seemed to go well and was told would be paying £20.50 a month (Sky enertainment+ and movies). Waited patiently but never got activated so rang them at first opportunity 20/12/11 to find they had tried reactivating the wrong box which they had on record for me. Activated and started working fine.

All if a sudden in January my first bill appeared 2 days before the direct debit was due and guess what it was wrong. I received half price 16/12 - 20/12 (when i couldn't use it) and then at full price from the 20/12 to the 18/02 meaning a bill of about £40 turned into one of £81. i cancelled the DD because it would have failed and informed them.

After a few mails they finally admited a mistake and gave me a credirt of £23.87 and would then cahnge my billing date to the 27th so there was an effective credit left of £18.52. (Payment from the 18-27).

They are insisting though that i still pay the incorrect bill of £81 though and will suspend my account if i do not do so and just seem to be oblivious that it is incorrect and it doesn't matter what i tell them. My reckoning 16/12/11 - 18/02/12 = about £44 minus £18.52 not the £56.13 they are now demanding £81 - the £23.87 credit (even though the credit has been partly applied elsewhere they seem to ignore that fact). I guess there is just no hope with them.

:mad:

newbie1001

The bill has i see it

Sky Bill
16/12 - 17/12 £2.73
18/12 - 17/01 £41
18/01 - 17/02 £41
18/02 - 26/02 £10.70
Total £95.43
Discounts half price
16/12 - 17/12 £1.36
18/12 -17/01 £20.50
18/01 - 17/02 £20.50
18/02 - 26/02 £5.35
Total £47.71
Total so far £95.43 - £47.71 = £47.72
Credit on account £23.87
New total £47.21 - £23.87 = £23.85
I owe Sky £23.85 which should mean my account is fully paid till my next bill date fo 28/02 where it should then revert to £41 - £20.50 discount.
If i send this to Sky will they have the intelligence to comprehend this or am i wasting my time

Moneymaker

Write to them at
Customer Complaint, Sky Subscriber Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD

The bill has i see it

Try not to write "has" instead of "as". It's very confusing. And type "i" as a capital letter "I". Writing correct English will make your letter easier to understand and lend credibility to your complaint.

newbie1001

Sent off the complaint to Sky by recorded delivery. They received and signed for it on the 26/01/12. Services suspended on the 29/01/12.

Will have to wait now for the outcome of the complaint. Question I have is since they have suspended my servcies due to an error on their part can i see this as a breach of contract and I will not have to give a notice period and pay for the service only, upto the 29/01/12.

newbie1001

Received a further letter dated 31/01/12 from the same location as where my complaint went to saying i must pay the outstanding £56.13 to have my services restored. if i do not then they will terminate my contract and pass on my information to a debt collecting company etc. The debt collection etc is in bold so obviously trying to scare me. How do i go on since they have failed to respond to my complaint as of yet. Which regulator do i got to next and what is the timeframe. Also is it worth writing again to Sky in reguards to the letter they sent me.

Thanks