travel republic? anyone had problems?

shamac

Lliterally about to put cc number in to book £5k holiday to orlando when i thought i would do a bit more research, there are lots of bad reviews of their customer service online, they seem to do about 4000 bookings a day so are a big company. Do the moaners have a point? Any recent experience of them? Thanks.

jimd-f

i have used them many times and have always found them to be good.
as with anything you buy over the net, check all the details twice to ensure YOU do not make any mistakes.
also read their T&Cs to ensure you know what you are getting, and what charges will apply if you want to make changes/cancel etc.
if you are parting with that sort of money, make sure you have the proper travel insurance in place immediately you book. this is not something you should leave till later!

jonsyt

The problem with reviews is 99% of the time people only write reviews if they have had a negative experience or something has gone wrong . If they are making around 4000 bookings a day then the bad reviews are next to nothing .

Also on a good note Travel Republic where voted 4th best on a survey done by which and where voted above thomson and thomas cook.

Im booking with them this year and have not been put off by any of the negative reviews.

pinkcandyflossprincess

i booked through them to go to fuerteventura in november and had no problems at all , i didnt have to phone them for anyhing though so cant say what they are like if you do have to ring them

KonkyWonky

I use them regularly and never had any problem.

liames

Hi I have also used them on a few occasions and they have been fine.

blue_haddock

I use them all the time and cant speak highly enough of them.

When i was due to fly to gran canaria during the volcano debacle a couple of years ago they got me a full refund on the accomadation without a problem or fuss.

ManAtHome

Same here - use them regularly for accommodation, occasionally for transfers. Have needed to contact them three times - the old volcano thing (twice!!), and once when my connection timed out during the payment bit and they were very good on each occasion.

Surprised there are lots of bad reviews about CS - is this (claimed to be) about them being un-responsive, or that they wouldn't refund/change dates due to people changing their minds or being unable to travel (and no travel insurance)?

shamac

the main complaints seem to be that as they book through several third parties there are sometimes communication problems, several people saying they have arrived on holiday to find that the hotel had no record of their booking. Also a horrific story about a family who had a member of their family die on the plane on the way out, seems that TA handled this very badly indeed. will look for a link x

shamac

http://www.tripadvisor.co.uk/ShowTopic-g1-i12290-k3230878-Do_not_book_with_Travel_Republic-Bargain_Travel.html

link to thread with horror stories (mainly), is it me , or is the tone of the TA responder less than helpful at times!

busiscoming2

I have used them for holidays, just accommodation and just flights. Never had a problem. When I had to change a booking in 2010 they were brilliant.