Virgin media national serice

omg29

Have been with virgin media for 3 years now. Moved home in may and had to give up fibre optic as it was avaliable at new place. So now stuck with national broadband service, which has a crap download speeds, cuts out whenever anyone makes a telephone call and runs slow.
Rang vm technical support twice, got a very rude man tell me my line is fine and refused to waste money and send an engineer out to test everything!
Am fed up now and want rid. does anyone know how much notice i have to give if im on national broadband service( and as im only 8 months into a contract whether id have to pay a fee)?

visidigi

if you took out a new national contract when you moved then yes - you would need to pay the termination charges - given you are on national have you researched to see if anyone actually offers you anything better?

macman

Virgin National is just a resold BT service-what are your LLU options? https://www.samknows.com, do an exchange search.
Yes, you'll have to pay an ETC to get out after only 8 months.
However, on ADSL your speed is primarily determined by distance from the exchange and the line quality-changing your ISP will not alter this.

AdamBrunt

omg29 wrote: »

So now stuck with national broadband service, which has a crap download speeds, cuts out whenever anyone makes a telephone call and runs slow.

ADSL connections should not cut out when you make a phone call. Are you sure your filter(s) are working correctly ?

macman

And do you have ADSL filters on all active extensions (this includes any Sky boxes)?
Swap your filters out one by one for known good ones.

omg29

yes all filters and equipment working fine,all been tested and replaced to no avail.
Talk talk are doing a good deal at moment,one of my neighbours had the same problem with virgin as we have. Changed to talk talk, has better download speeds and doesnt cut out when phone is used.

visidigi

you might want to do a bit of research on TT...just sayin...