Mis-matched shoes sent (web order)

iabw12

I ordered a pair of shoes over the net, and they turned up but one is a size 38 and the other is size 40. I contacted the retailer, and they have asked me to either take time off work and trundle around to the post office and return them via a traceable service (when they verify the fault they will refund the items and postage). Alternatively, take the shoes with me to work and afterwards lug them to the local shopping centre and return them to the shop who will issue a receipt and again when the problem has been verified a refund will follow. I buy over the net because it's easy. Under the sale of goods act, these shoes are not fit for purpose and I can't understand why the onus is on me to make the effort to return them and wait for a refund. Am I wrong?:mad:

Badger_Lady

How did they deliver them? If they use a courier already, I would ask them to come and collect the shoes from my office.

jackieb

What do you want them to do?

david39

Shopping on the internet may be easier than trudging round the streets but, when things go wrong, I agree that it is a pain in the backside.

If you cannot get them to collect the shoes from your place of work (unless there is someone in at home while you are out working) then you will have to get them to a post office or the retail shop.

However, if you had bought them from the retail shop originally and they had accidentally given you odd shoes in a box, you would have had to do this anyway, so it's just something that happens from time to time and not the end of the world. At least at the shop, you would have tried them on and eliminated the possibility that they might not be comfortable - another reason you may be in this same position when buying off the internet.

Look on it as one of the possible pitfalls of buying from a remote source. Weigh up whether the ease and convenience of the internet is offset by the problems encountered when occasionally things go wrong because you are still dealing with human beings at the other end and not an infallible computer.

iabw12

jackieb wrote: »

What do you want them to do?

I'd like them to collect the shoes which incidentally I had delivered to my 72 year old neighbour who is at home all day. They were indeed delivered by courier. Do I not have this right?

unholyangel

They would have informed you of this prior to the contract being concluded.

If they havent said that its your responsibility to return them, you only have a duty to take reasonable care of them and make them available for collection.

pimento

What does your neighbour's age have to do with it?

bod1467

Nothing, other than (I guess) to intimate that said person is likely to be at home all day.

k3lvc

pimento wrote: »

What does your neighbour's age have to do with it?

Because it's essential in stories that may end up on the front page of the local rag. The fact that she's suffered some horrible illness in 1992 that was the councils fault and has a manky dog also need to be taken into consideration :rotfl:

pimento

bod1467 wrote: »

Nothing, other than (I guess) to intimate that said person is likely to be at home all day.

You'd be lucky to find my 72 year old mother indoors all day. In fact at any time during the day.

katerinasol

Really? Going down the shop/post office is such a massive effort?