Nick Clegg wants a ''John Lewis economy''

ChiefGrasscutter

Davesnave wrote: »

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Let's see, since then I've had a camera, computer, vacuum cleaner and about half a dozen smaller things from JL, all guaranteed for 2 years rather than the usual one. No prizes for guessing why it wasn't Agros or !!!!!!-useless World.

That's real funny.
All EU goods now have to be guaranteed for two years.
The first year guarantee is from the retailer and the second year is from the manufacturer.

So the only thing John Lewis have done here is to say that they will pick up the admin aspects if the goods fail in the 2nd year....and they will then back claim from the manufacturer. It does make it easier for the customer I agree - but it is not an extra year "free" as they are entitled to that anyway.

I actually remember overhearing exactly this conversation in the High Wycombe branch with a John Lewis staff member/partner whatever telling some customer about how "WE John Lewis" guarantee for two years rather than the standard one - and making it seem as if they got the extra year as a John Lewis special benefit
Lying toad I thought!

grizzly1911

Davesnave wrote: »

John Lewis's approach works for me. When I bought a Humax PVR thingy and it didn't work properly, JL said I'd should contact Humax direct for the speediest resolution as their stocks were almost exhausted. Profuse apologies.

However, when Humax told me they'd only send out a refurb, I complained to JL, and somehow they had a brand new one here the following day, picked up the faulty one and it was all sorted.

About a week later, a refurbed Humax arrived....:rotfl:

Let's see, since then I've had a camera, computer, vacuum cleaner and about half a dozen smaller things from JL, all guaranteed for 2 years rather than the usual one. No prizes for guessing why it wasn't Agros or !!!!!!-useless World.

I do wonder how much stock is actually held by stores and how much comes direct from the suppliers directly or the suppliers agents, especially for "remote purchases/service".

Certainly with white goods recent deliveries have come direct in branded vans. The microwave I referred to recently came direct with no added "retailer" identification.

On the service point with increasing internet/phone purchase retailers do seem to be passing you to the "manufacturer" as first point of call. Appreciate JL do take ownership if need be, but it is clear that for their £x cut on the deal, all retailers seem less prepared to get their hands dirty.

grizzly1911

ChiefGrasscutter wrote: »

That's real funny.
All EU goods now have to be guaranteed for two years.
The first year guarantee is from the retailer and the second year is from the manufacturer.

Interesting - not heard that one, thanks.

Certainly product "registration" seems more prevalent/higher awareness.

Makes all those extra warranties "for your protection" look even less appealing - never were for me.

Only ever brought one (in 25 years of marriage) and the product lasted ages (previous two had died prematurely):doh:

bo_drinker

It works when Tescos hasn't recently and we've seen a few more going down recently so Clegg thinks it's a good idea, as if it's his idea.......... w4nker.

dtsazza

Butterfly_Brain wrote: »

The man is a complete twonk, we need job creation, not inane, idealistic claptrap.

But what role does a government have in job creation, other than establishing a system such that gives companies incentives to hire, grow and succeed?

(Assuming you reject the concept of direct Keynesian intervention, of course.)

bo_drinker

John Lewis is full of over priced stuff, it's not bad but 90% of those buying from there don't realise where the stuff is made, nor care as long as it "goes" with their other over priced ch1nky tat.... When will Clegg and the other idiots realise we need to start making things and pretty damn sharpish to sort things out.

Davesnave

ChiefGrasscutter wrote: »

That's real funny.
All EU goods now have to be guaranteed for two years.
The first year guarantee is from the retailer and the second year is from the manufacturer.

So the only thing John Lewis have done here is to say that they will pick up the admin aspects if the goods fail in the 2nd year....and they will then back claim from the manufacturer. It does make it easier for the customer I agree - but it is not an extra year "free" as they are entitled to that anyway.

I actually remember overhearing exactly this conversation in the High Wycombe branch with a John Lewis staff member/partner whatever telling some customer about how "WE John Lewis" guarantee for two years rather than the standard one - and making it seem as if they got the extra year as a John Lewis special benefit
Lying toad I thought!

In law, I believe 'durable goods' like TVs etc are expected to last what is called 'a reasonable time.' In 'Which' magazine it was suggested that this would be around six years minimum.

So, I take your point, but mine was simply that I'd feel more confident going back to JL with a faulty goods claim than I would with some other retailers.

I have an all-too-recent experience of someone thumbing their nose at me, even when I began a small claims procedure against them. It was particularly galling because the paper trail was all there and I had a very good case, but they guessed (correctly) that it would simply be too much hassle to go through for the amount involved.

Consumer law, trading standards etc etc sounds all very jolly till you actually get into a dispute. I think it is worth trying to shop where bad service won't happen.

Pennywise

Good in theory to give employees a "stake" in the company, but I suspect that in reality the same will happen as with all the privatisations and demutualisations of the 1990s. Then, all that happened was that the new "stakeholders" simply sold their shares when allowed in the open market and spent their "windfall" on a holiday, new car, tattoo or whatever. It was supposed to create a nation of shareholders, but that didn't last long and the large institutional investors simply bought all the shares. For this kind of scheme to work as Clegg wants, there'd have to be restrictions and limits on selling the shares so that employees would be "locked in" to keeping the shares rather than just flogging them off at the first opportunity.

bo_drinker

Clegg will be on to something else next week. They are all clutching at straws, no idea how to get us out of the SH 1 T we are in. Next weeks chip paper. FULL OF SH 1 T............

kabayiri

JL is just another shop peddling the same stuff as all the rest, when it comes down to it. A better warranty is a USP I guess.

I rather suspect Nick, Dave and Ed are bereft of ideas (or maybe Nick fancies a cheap 3D plasma with a 5 year warranty on the cheap ).