EDF Billing Periods

[Deleted User]

When I signed up with EDF I chose quarterly bills. Since then I've received bills at 50,42,67, and 59 day intervals. Is anyone else getting this? I don't really mind what the period is, but they might get a flea in their ear if they whinge because they weren't paid whilst I was away on holiday...

HappyMJ

Are you paying by whole bill direct debit? I am annoyed at times between bills as well. Mine are over 180 days apart.

bondy01

Lucky you. It's a year tomorrow since my 78 and 80 year old parents received a bill from them and 'only' 4 months for me. Not impressed anymore by them. A big fine is coming me thinks.

brewerdave

jack_pott wrote: »

When I signed up with EDF I chose quarterly bills. Since then I've received bills at 50,42,67, and 59 day intervals. Is anyone else getting this? I don't really mind what the period is, but they might get a flea in their ear if they whinge because they weren't paid whilst I was away on holiday...

Presumably your bills are based on actual meter reads.??
In my (brief) experience with EDF over the last 6 months,bills have been immediately raised after a meter reader has visited.I'm led to believe that this will happen as long as more than 31 days have passed since the last bill; and we certainly seem to have very regular visits by the meterman!!!:)

bondy01

brewerdave wrote: »

In my (brief) experience with EDF over the last 6 months,bills have been immediately raised after a meter reader has visited.:)

My parents had their meters read back in august but no bill was forthcoming. They are listed as being £758 in credit on the EDF website as no bill has been sent. Me , I'm only £400 or so. Why can't they just send a quarterly bill like I have been receiving for the last 25 years that I have lived here?

jalexa

bondy01 wrote: »

It's a year tomorrow since my 78 and 80 year old parents received a bill

I see from your other post that they appear to be making payments. The current terms and conditions only "require" one bill a year. My suggestion is to keep quiet. Under the "Billing Code" energy unbilled more than 12 months prior cannot be charged for, so month by month it should drop off.

see here...http://www.energy-retail.org.uk/industrycodes/code-of-practice-for-accurate-bills/

lyntwyn

don't talk to me about EDF! I switched to EDF last June. I update my meter readings monthly online so as I can check and be sure that my direct debit payment is adequate, but then every month I get a bill which shows that my account is well in credit, always between £100 -£200, even now midwinter, but every bill tells me that my next direct debit will be increased, usually by about 50% (from £60 to £90). Then after a bit of bickering via email they concede that I do not need to pay anymore and adjust my DD back to the regular amount. This happens every single month. I've written to HQ (CEO) and their complaints dept but it makes no difference. As far as they are concerned their computer system knows best! And on and on it goes. All I can say is that just as well I'm awake otherwise they would be plundering my bank account monthly. Even on my current level of payment I anticipate a sizeable surplus by June. I wonder how easy it will be to get that money back.

jalexa

lyntwyn wrote: »

Even on my current level of payment I anticipate a sizeable surplus by June.

June? Don't you mean April?:D

dogshome

Since EDF switched from individual accounts for Gas & Elec, to one combined account for both, the billing has been a shambles
Best bet, as I have done, is to write a letter of complaint giving Gas/Elec meter readings on that letter date and asking they issue a bill for both gas & Elec to that date - Hopefully from that point forward, reporting both meter readings 91 days hence should keep it all in line

schrodie

lyntwyn wrote: »

don't talk to me about EDF! I switched to EDF last June. I update my meter readings monthly online so as I can check and be sure that my direct debit payment is adequate, but then every month I get a bill which shows that my account is well in credit, always between £100 -£200, even now midwinter, but every bill tells me that my next direct debit will be increased, usually by about 50% (from £60 to £90). Then after a bit of bickering via email they concede that I do not need to pay anymore and adjust my DD back to the regular amount. This happens every single month. I've written to HQ (CEO) and their complaints dept but it makes no difference. As far as they are concerned their computer system knows best! And on and on it goes. All I can say is that just as well I'm awake otherwise they would be plundering my bank account monthly. Even on my current level of payment I anticipate a sizeable surplus by June. I wonder how easy it will be to get that money back.

Agreed. EDF's computer system is like their customer service.....pathetic. Every time you enter a meter reading for gas & electric on their website their "fantastic" computer system recalculates your DD inevitably upward so you then have to spend over 30mins trying to get through to someone in CS to tell them to put the DD back down to where it was. As for any complaint being taken seriously or even acknowledged....forget it, your lucky to get a reply to your email!!!

snowcat53

schrodie wrote: »

As for any complaint being taken seriously or even acknowledged....forget it, your lucky to get a reply to your email!!!

They are slow but my complaint did get answered and sorted out (mostly). - i got my credit balance rebated. Mark your email 'complaint' and be clear about what you want. Raise the formal complaint early rather than messing about on the phone. The outstanding issue for me is their continuing failure to give a clear calculation of the DD figure as per SLC 27.14, which I am escalating to Consumer Direct.