CPW repairs

grumbler

Techhead wrote: »

The reason Miss Keith keeps saying it is because its true.

What is true? "Commission based"? It probably is, but it doesn't prove anything.

The repair company is paid when they repair a handset. If they don't repair a handset they don't get paid.

This doesn't prove anything either. For a "commission-based" engineer it does make much sense to reject a handset with an unclear fault after spending 15 minutes on it, then to spend a long unpredictable time on trying to repair it for some small commission. Big number of small easy jobs looks far more attractive.

A good repair company will provide proof of the damage and have an escalation procedure for when a dispute arises as to w whether the handset is damaged.

Don't know about escalation, but the first point is definitely not the case for CPW. Can we agree that they are not a good repair company then?

MissKeith

They do provide proof of the damage via photograph, there is an escalation process if there's a dispute. You are just speculating, yet you think you know more than someone who worked there for a number of years and dealt with repairs on a daily basis.

grumbler

No I am not speculating. We have already seen an example of so called 'proof' in the thread I quoted.
I don't want to waste time on searching, but I am sure that there were several reports about the phones rejected by CPW because of the alleged water damage and without any proofs.
Also, as I said many times, the proofs are very easy to fabricate as usually customers don't bother even to take a photo of the liquid damage indicators before handing the phone over to a repairer. A tiny droplet of water will do the job. Yes, this is a speculation.

MissKeith

That's one instance. I saw hundreds of the things in my time there. I did have a couple of instances where I felt a mistake had been made and the customer wanted me to escalate it, it's no skin off a consultants nose to send it back to a higher tier engineer to double check the decision.

grumbler

One instance posted here. It's pretty typical for people just to go away and give up without complaining and escalating. Even if 75% do this, it's a good result for CPW and 'engineers'.

visidigi

Techhead wrote: »

The reason Miss Keith keeps saying it is because its true. The repair company is paid when they repair a handset. If they don't repair a handset they don't get paid.

That is not commission - that is a repair fee. Commission is the contribution given to an employee when a sale is achieved.

These engineers are not selling services, they are providing them and as such are being paid a fee.

Given they cannot influence the flow of handsets for repair they cannot be on commission.

If they are paid by repair, they are paid by repair, this is not commission.