Well, that put me off

pulliptears

Was just about to buy quite a few bits of herbs etc from this seller then I checked their negative feedback replies....

http://feedback.ebay.co.uk/ws/eBayISAPI.dll?ViewFeedback2&userid=thespiceworksteam&iid=350506477366&de=off&items=25&which=negative&interval=365&_trkparms=negative_365

Needless to say, another ebay seller now has my custom and this one is firmly on my 'avoid' list.
Why on earth would you leave responses like that to negatives? Surely you must realise its going to lose you customers?

soolin

Good grief, I'm surprised the buyers haven't complained to ebay and got her banned by now, possibly the worst responses I've ever seen.

Gleeful

The neutrals are just as bad! See this one:

?Buyer: Member ID mitchanston2010 ( Feedback score of 38)
23-Apr-11 17:54

• Reply by thespiceworksteam (21-May-11 19:41):
  
  Please,try not to be so enthusiastic next time, we are overwhelmed by ur praise

Kashmiri Chilli Chili-whole 25g £1.65, The Spiceworks (#350445533238)£1.65 ?Buyer: Member ID mitchanston2010 ( Feedback score of 38)
23-Apr-11 17:54

• Reply by thespiceworksteam (21-May-11 19:43):
  
  We can see that you have spent a lot of time over this reply and thank you.

Paprika powder- Hot..100g @ £1.99 TheSpiceworks (#350434699490)£1.99 ?Buyer: Member ID mitchanston2010 ( Feedback score of 38)
23-Apr-11 17:54

• Reply by thespiceworksteam (21-May-11 19:46):
  
  We are so grateful for your comments, and treasure each word that you leave

Star Anise (whole) . 50g @ £1.35 The Spiceworks (#230598404944)£1.35 ?Buyer: Member ID mitchanston2010 ( Feedback score of 38)
23-Apr-11 17:51

• Reply by thespiceworksteam (21-May-11 20:07):
  
  Erm, running out of words here, just cannot match the buyers mental capacity????

Curry leaves-dried- 100g ONLY £2.29: The Spiceworks (#230592513569)£2.29 ?Buyer: Member ID mitchanston2010 ( Feedback score of 38)
18-Apr-11 14:15

• Reply by thespiceworksteam (21-May-11 19:51):
  
  Every village has one- classic example here, why does ebay attract them so much?

Pimenton, smoked Paprika 250g £2.99: The Spiceworks (#350417124142)£2.99

pulliptears

Wonderful aren't they? I was amazed myself that they have managed to get away with being so rude.
Surely they must realise its going to lose them business? I've spent about a tenner in another store this morning after seeing that.

shaun_from_Africa

If an occasional seller left replies like that, ebay would deregister them without warning.

However, this seller will be paying an awful lot in listing and final value fees, something which ebay find far more important than ensuring that they always enforce their own policies.

amcluesent

Refreshing honesty about buyers TSFE!

freddysmith

They do have a large turnover and would expect a few idiot buyers.
The comments would not stop me from buying from them.
Maybe her nickname is Angry Spice!

soolin

freddysmith wrote: »

They do have a large turnover and would expect a few idiot buyers.
The comments would not stop me from buying from them.
Maybe her nickname is Angry Spice!

I would never buy from anyone that rude.

sharpy2010

pulliptears wrote: »

Surely they must realise its going to lose them business? I've spent about a tenner in another store this morning after seeing that.

And, whilst ten quid is ten quid, its not going to be the end of the seller.

HOWEVER - if a hundred people thought like Pulliptears and went elsewhere, thats £1000 of sales lost, which IS a concern to the seller!

Or at least should be!

pulliptears

sharpy2010 wrote: »

And, whilst ten quid is ten quid, its not going to be the end of the seller.

HOWEVER - if a hundred people thought like Pulliptears and went elsewhere, thats £1000 of sales lost, which IS a concern to the seller!

Or at least should be!

Exactly, a tenner isn't much in the scheme of things, but when I need to reorder next month its another tenner, and another. As you say if a few people think the same as me (and soolin) thats potentially a fat chunk of cash they lose simply because they cannot resist being rude in their feedback.

halibut2209

I'd buy from them and leave negative just for the fun of it.