Sony tv picture freezes

lizzie169

Hi.
I don't know if anyone can help,we bought a new Sony tv just before christmas but the picture on itv ch4 ch5 4+1 and several others are continually pixellated, freeze or go off. All other channels are fine as was the tv we had in the lounge before. We have tried retuning several times but it makes no difference. All other tv's in the house work fine. I have rang M&S who we bought the tv from but all they say is retune, the signal is poor, wait until April when the switch over is complete, none of which is any use to us. I can't understand why all the other tv's work fine. Any idea's? Can I ask for a refund/replacement?

christineperseus

Do you live near a railway line?
when it's frosty we suffer from this problem with the arcing on the overhead lines.
And the line is at least half a mile away!

debitcardmayhem

Try it in a different aerial socket first (one where the other TV is OK)

lizzie169

Thanks for your help but we have tried it in other aerial sockets and it's still the same

debitcardmayhem

Which transmitter are you using ?

lizzie169

Transmitter is Waltham

debitcardmayhem

Have a look here http://www.ukfree.tv/shutdowndetail.php?tx=SK809233 , it looks like April may make a difference

penrhyn

Is your aerial on the roof or in the loft?

Notmyrealname

Problem is with the antenna or the co-axial cable. The coax should ideally be replaced every 5 to 7 years. The problem you are having is purely because the signal for freeview at Waltham is on low power. When analogue is switched off it'll be a lot better.

lizzie169

Thanks for all your replies, I can see what you mean about waiting until April but why do all my other tv's work?

fwor

lizzie169 wrote: »

but why do all my other tv's work?

It's because there will always be slight differences in sensitivity from one TV to another, and the Sony is probably slightly less sensitive than the others.