HELP ME avast stopped working now got trojans/worms

symikins

please can you help me as not very techie

was online and this dialogue box came up think it was windows telling me parts of my computer were infected eg ; files 4 infections and other areas one was 9 another was 6 lve tried to find this info again but dont know where to look

l did see a list of the infections saying trojans worms ect

have checked my windows security system and saw that firewall is on auto update is on but malware protect is off dont know why as always has been on so tried to turn on box came up asking if l trust this [avast antivirus ] said yes then get another box saying file system shield provider not found

windows defender [just done scan ] says no unwanted or harmful software detected computer running normal


been on avast icon says unsecured try fix now button says needs pemission to continue says yes then it says avast prog is stopped or in inconsistant state press restart asks pemission to continue say ok
keeps saaying not running



lf anyone can help could you pse be so kind as to do it very simply for me as lm not very good at finding my way round all the tech bits

thanks x

gonzo127

symikins wrote: »

please can you help me as not very techie

was online and this dialogue box came up think it was windows telling me parts of my computer were infected eg ; files 4 infections and other areas one was 9 another was 6 lve tried to find this info again but dont know where to look

l did see a list of the infections saying trojans worms ect

have checked my windows security system and saw that firewall is on auto update is on but malware protect is off dont know why as always has been on so tried to turn on box came up asking if l trust this [avast antivirus ] said yes then get another box saying file system shield provider not found

windows defender [just done scan ] says no unwanted or harmful software detected computer running normal


been on avast icon says unsecured try fix now button says needs pemission to continue says yes then it says avast prog is stopped or in inconsistant state press restart asks pemission to continue say ok
keeps saaying not running



lf anyone can help could you pse be so kind as to do it very simply for me as lm not very good at finding my way round all the tech bits

thanks x

windows would not have a warning saying it was infected, this was probably a infected website pop up cleverly designed to look like a windows warning, however when you click on it, it actually tries to install virus's itself by killing any av software you have and then insatlling its own virus's etc- hence possible curruption to avast.

do you have malwarebytes anti-malware - if so this would be my first port of call and do a full scan expect to take about 2 hours

otherwise i expect probably best bet is a uninstal/reinstal of avast would be easiest option of getting that back

symikins

gonzo127 wrote: »

windows would not have a warning saying it was infected, this was probably a infected website pop up cleverly designed to look like a windows warning, however when you click on it, it actually tries to install virus's itself by killing any av software you have and then insatlling its own virus's etc- hence possible curruption to avast.

do you have malwarebytes anti-malware - if so this would be my first port of call and do a full scan expect to take about 2 hours

otherwise i expect probably best bet is a uninstal/reinstal of avast would be easiest option of getting that back

hi there and thanks for being so quick to help ..OMG it did just pop up from nowhere :mad:

going to uninstall/reinstall my avast will this get rid of anything infected automatically or do l have to do anything after its reinstalled?

also can l ask, when lve logged off using my laptop l put it to sleep rather than shut down can that leave it vunerable?

waddler_8

Lets have a look at whats running round in there.

Download DDS from the link below and save it to your desktop:

Link



After you've downloaded it and saved it to your desktop,

• Double click DDS to run it.
• When it's finished, DDS will open two logs:

1. DDS.txt
2. Attach.txt

Save both reports to your desktop.


Copy & paste the contents of just DDS.txt for now and post it here (you may need to split the log over separate posts)

gonzo127

you will also need to run FULL scans once installed - i would also download and instal malwarebytes anit-malware and run a full scan with this as well just to try and make you have caught anything that might have slipped passed

as to sleep mode - no your computer is not vunerable in that state - although just make sure you have all your windows updates installed (some do require the computer to be fully rebooted to install properly) by running the windows update option

symikins

waddler_8 wrote: »

Lets have a look at whats running round in there.

Download DDS from the link below and save it to your desktop:

Link




After you've downloaded it and saved it to your desktop,

• Double click DDS to run it.
• When it's finished, DDS will open two logs:

1. DDS.txt
2. Attach.txt

Save both reports to your desktop.


Copy & paste the contents of just DDS.txt for now and post it here (you may need to split the log over separate posts)

ok , last first , lm rubbish at copy and paste never get it right but will try my best [could be ages dont wait up ]:o

nxt, just went on link you gave said ok to run then tells me publisher not known and warns me off a bit do l still go ahead ?bit scared to do anything after my prob

waddler_8

Yes, don't worry - it's safe. No publisher means the file isn't digitally signed.

waddler_8

Easiest thing to do with copy and paste is when the text file is open ,go to Edit at the top, then > Select all > edit > copy

Then simply right click an empty space in the reply box here and choose paste.

symikins

waddler_8 wrote: »

Easiest thing to do with copy and paste is when the text file is open ,go to Edit at the top, then > Select all > edit > copy

Then simply right click an empty space in the reply box here and choose paste.

baby talk .......thank you sooo much :j lets see if l can mess that up

by the way have just downloaded and run malwarebytes and it found 216 infections? :eek: have removed them all:)
took 57 mins

right lets go back to your link

waddler_8

Let us know if you are still suffering any particular symptoms too that may mean you might still be infected at all.

symikins

gonzo127 wrote: »

you will also need to run FULL scans once installed - i would also download and instal malwarebytes anit-malware and run a full scan with this as well just to try and make you have caught anything that might have slipped passed

as to sleep mode - no your computer is not vunerable in that state - although just make sure you have all your windows updates installed (some do require the computer to be fully rebooted to install properly) by running the windows update option

thanks so much have downloaded + run malwarebytes full scan and it found 216 infections and now hopefully gone forever:T

glad sleep is ok , our village is still back of beyond on the fibre optic front but l think they are getting there slowly:D