Hacked Facebook Account

neil150

Hi there

"HELP" i think my facebook account has been comprimised/hacked into, because im suddenly getting msgs like this,,,



"Please upload a government-issued ID to this report and make sure that your full name, date of birth, and photo are clear. You should also black out any personal information that is not needed to verify your identity (e.g., social security number)."

as well as asking for my user name and email address.

I have tried several routes of trying to contact them, but on reading other forums they do not have a uk phone number and they take along time answering emails, but even then is the email address they promote on their site is it genuine.

Any help would be very much appreciated

Neil

Mark_In_Hampshire

It's a technical fault/error at their end.

http://www.readwriteweb.com/archives/female_facebook_users_take_to_twitter_complain_of.php

Earlier today, we discovered a bug in a system designed to detect and disable likely fake accounts. The bug, which was live for a short period of time, caused a very small percentage of Facebook accounts to be mistakenly disabled. Upon discovering the bug, we immediately worked to resolve it. It's now been fixed, and we're in the process of reactivating and notifying the people who were affected.

I'm sure they'll get it back to normal and I bet they have a fair stack of emails to work through

But, for reassurance, it doesn't look like it has been hacked.

scheming_gypsy

if you're receiving messages you've not been hacked / compromised, it's if your account is sending messages that you need to worry about being compromised.

neil150

How can I get into my original account to delete so there is no more probs

neil150

Do Facebook have any UK phone numbers, or any phone numbers at all, were you can talk to a real person please. thnx, neil

custardy

i think you need to relax
what exactly is on your facebook thats so urgent?
FB is free and wont have some massive customer service dept.

neil150

Hi

i was just trying to find out in the first place, why all of a sudden my account was disabled/suspended, cos i had been using it no probs at approx 3.30pm in the afternoon, then 30 mins approx later it was suspended, then asking for official documents to be downloaded to prove my identity.

Just worried about scams etc, and then wanted to speak to somone directly rather than emails that suddenly dont get recieved or read.

Just cautios

custardy

post 2 answered that
so whats the drama?

neil150

The drama is, I am still having probs logging in with my details to my old facebook account, i downloaded all my personal details,name address etc, and still had to wait 24 hours to re log in with all the nessessary details and then get told i had to change password ,so did that,and GUESS WAT, nothing happend except asking me for ANOTHER new password,with a pass code, after just doing it.

So Very Very p....d OFF.

:(:(:(

agrinnall

Geadlkine in tomorrow's Sun.

Shock! Horror! Facebook user in "unable to log on for 24 hours" disaster!

Mark_In_Hampshire

From what I read it was "being sorted", so if you still can't get in it might be worth trying to contact them again.