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"Good Honest Broadband" Blah Blah Blah!!
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spannerzone wrote: »I imagine all call centres for every ISP find that a very high percentage of 'faults' are people with faulty equipment or doing something wrong
I used to do (internal) tech support for a company and created a call-response system (web-based). We had many categories of response, one of which was PICNIC (also known as PEBKAC).
PICNIC - Problem In Chair, Not In Computer
PEBKAC - Problem Exists Between Keyboard And Chair
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