Don't buy from Carphone Warehouse

esuhl

Hezzawithkids wrote: »

It probably WAS fit for purpose it just wasn't right for your phone. However that doesn't excuse the shoddy service you've got from them.

But the OP was sold the cable to use with a specific phone. As it isn't fit for the purpose for which it was sold, the OP is entitled to a refund -- particularly since a refund was guaranteed by the shop assistant if the cable didn't work.

Obviously it's not worth going to too much effort/expense for the price of a cable and it's your word against theirs, but I would sent CPW head office a recorded delivery letter insisting that they issue a refund or you will sue them in the county court. There's a walkthrough of the legal process here: https://www.moneyclaim.gov.uk/

As I said, taking them to court might not be an effective use of time/money, but I'd still threaten them. If everyone complained when a company breaks the law like this, then hopefully that company would realise that it's cheaper to behave legitimately.