Returning Software consumer rights?

vicmorrow

iamwhatiis wrote: »

somehow i cant see any shop doing that (data protection act) and besides the refund/credit would be given straight away, if your asked to give id details give a false one. no trace, no comeback, money in pocket.

Problem...it's fraudulent and MSE does not advocate committing fraud.

shaun_from_Africa

somehow i cant see any shop doing that (data protection act)

How could the data protection act come into it?
If the customer has told the shop that the game doesn't install, then by checking up on the serial number no personal data pertaining to the customer can possibly be obtained as no personal data could have been uploaded to the website in question.

if your asked to give id details give a false one. no trace, no comeback, money in pocket.

And if the purchase was made with a card payment of any sort?

halibut2209

Plus, with software, they are quite within their rights to refuse to refund and only offer a replacement

unholyangel

iamwhatiis wrote: »

somehow i cant see any shop doing that (data protection act) and besides the refund/credit would be given straight away, if your asked to give id details give a false one. no trace, no comeback, money in pocket.

Please inform us how exactly the DPA would be breached?

Refund is not the only remedy the retailer can offer you know. And if the OP paid by card........then yes there is a trace.

halibut2209

unholyangel wrote: »

Please inform us how exactly the DPA would be breached?

I assume by Steam telling the shop that the key for the software has already been used. Whether that's a breach I couldn't say. I wouldn't have thought so.

shaun_from_Africa

The DPA can only be breeched if information is disclosed which can lead to the identification of the person to whom the data is related.
By simply informing the retailer if a piece of software has been used or registered, there is no way that anyone could possibly be identified as no personal information has been released.

unholyangel

halibut2209 wrote: »

I assume by Steam telling the shop that the key for the software has already been used. Whether that's a breach I couldn't say. I wouldn't have thought so.

Well asking whether software has been registered is not necessarily personal data and wouldnt therefore be covered by DPA.

However, for arguments sake let's say it is personal info......I agree, I wouldnt say its a breach. For one thing, sharing information is not in itself a breach. Especially if there is a valid reason for doing so. The above poster reminds me of those people in shops who yell "I know my rights".


From OFT's website
Do I have to consent to information sharing?
Information sharing can often take place without your consent. In many cases where you are not asked your permission, the information sharing will be reasonable and expected. However, it should be clear why the information is being shared and who is involved.

In some cases information may be shared without you even knowing about it. This might be the case where telling you about the sharing would be likely to prejudice a criminal investigation, or prevent a vulnerable person receiving proper protection.