Improve your seller performance to avoid limits on your account

Oliver14

johnnyboyrebel wrote: »

I still cannot fathom how a customer can place an order knowing full well what they are paying then state afterwards the postage was too much. It makes no sense. It's ebays fault for allowing a buyer to mark topi on postage. It's one of the mist irrelevant parameters to ask them to grade.

I've explained this to you before it's really very simple. Customers are not psychic they do not know if postage rates are fair until they receive the item because most normal people are unable to calculate postal costs instantly from a picture in a listing.

I'm confused why you have a problem with that concept.

Oliver14

yeslek wrote: »

this annoys the hell out of me
its as if the seller is sucking up for good feedback


agreed
I mean, even with the ebay postage cap's I'm still on 4.7 on postage and its not like I can offer free postage when many items only sell at 99p. I'd be at a loss.

Have you thought of putting your start price up.

yeslek

Oliver14 wrote: »

I've explained this to you before it's really very simple. Customers are not psychic they do not know if postage rates are fair until they receive the item because most normal people are unable to calculate postal costs instantly from a picture in a listing.

I'm confused why you have a problem with that concept.

thats all good and well, but regardles of whats done behind closed doors, the buyer agrees to the terms laid out in the listing and IMO has no right to complain after agreeing.

its like saying, yeah I want you to hit me and the other person warning it will hurt but you agree to being hit then complain it hurt
just say no or in ebay;s case, go else where for a better deal if you dont agree with the terms

Oliver14

yeslek wrote: »

this annoys the hell out of me
its as if the seller is sucking up for good feedback


agreed
I mean, even with the ebay postage cap's I'm still on 4.7 on postage and its not like I can offer free postage when many items only sell at 99p. I'd be at a loss.

Have you thought of putting your start price our selling as s buy it now with inclusive postage

yeslek

Oliver14 wrote: »

Have you thought of putting your start price up.

Oliver14 wrote: »

Have you thought of putting your start price our selling as s buy it now with inclusive postage

When its 20-40p to list anything over 99p makes more sense to keep the postage amount (I've been ebaying for years and I've tried differant variations and certain items dont sell unless the start price is 99p)

Unless ebay allow postage to be included in the start price, eg a dvd can be listed for free up to a starting price of £2.24, then free postage is NOT an option

I do offer free postage on all BIN's in an effort to help bump my stars up however. Not all items I sell will work as BIN's.

lovinituk

yeslek wrote: »

thats all good and well, but regardles of whats done behind closed doors, the buyer agrees to the terms laid out in the listing and IMO has no right to complain after agreeing.

But they do have a right to complain! And that right is given to them by ebay in the form of being able to leave non-positive feedback and low DSRs!

People can go on as much as they like about 'don't buy if you don't like the postage costs' but sellers need to realise that the reality is actually 'if you don't want naff feedback, don't overcharge for postage'!! Thats not going to change so unfortunately its a case of like it or lump it!! There's always ebid - I hear they look after their sellers!!

yeslek wrote: »

just say no or in ebay;s case, go else where for a better deal if you dont agree with the terms

Same applies for the sellers - if you don't like the terms (the fact that buyers can leave naff feedback), then go elsewhere!

yeslek

lovinituk wrote: »

But they do have a right! And that right is given to them by ebay in the form of being able to leave non-positive feedback and low DSRs!

its not right though is it? Ebay just allow buyers to get away with more than they should :mad:
I almost miss being able to neg a buyer (though its clearly better now without the tit for tat fear)

lovinituk wrote: »

People can go on as much as they like about 'don't buy if you don't like the postage costs' but sellers need to realise that the reality is actually 'if you don't want naff feedback, don't overcharge for postage'!! Thats not going to change so unfortunately its a case of like it or lump it!!

how can we over charge on postage when the ebay postage limit's barely cover non-recorded postage cost's? And to qualify for seller protection we're supposed to ship via trackable (additional 76p cost) methods?

ebays biggest flaw here is that it doesnt allow for sellers to be able to compete in the 'free postage' market accross all catagories. The free listing cap should be abolished (as in any starting price should qualify for free listing) as ebay would still make a whack on the final fee's once items sold

lovinituk wrote: »

Same applies for the sellers - if you don't like the terms (the fact that buyers can leave naff feedback), then go elsewhere!

there would be no ebay w/out the sellers as they draw in the buyers

lovinituk

yeslek wrote: »

its not right though is it? Ebay just allow buyers to get away with more than they should :mad:
I almost miss being able to neg a buyer (though its clearly better now without the tit for tat fear)

No its not right at all and I have always said its not fair. The difference is I just accept it and get on with it. Its pointless complaining about it because it won't change. Sellers just have to adapt to the situation - for each one that doesn't adapt and goes down the pan, there are plenty that do adapt and do very well.

yeslek wrote: »

how can we over charge on postage when the ebay postage limit's barely cover non-recorded postage cost's? And to qualify for seller protection we're supposed to ship via trackable (additional 76p cost) methods?

Again its about adapting. And unfortunately if you can't adapt then perhaps those particular items are not suitable to sell on ebay.

Recorded delivery on every item you send is generally a waste of money. You will probably spend more money on sending everything recorded than the value of the items that actually go missing. Its like paying £10 insurance for a £1 loss.

yeslek wrote: »

there would be no ebay w/out the sellers as they draw in the buyers

Even if a few left because they can't adapt, there will always be plenty who do well so there will never be a shortage of sellers. In fact I'd like to see less sellers and therefore less competition!

Its buyers that make ebay work. Look at ebid - its full of sellers but hardly any buyers.

yeslek

lovinituk wrote: »

No its not right at all and I have always said its not fair. The difference is I just accept it and get on with it. Its pointless complaining about it because it won't change. Sellers just have to adapt to the situation - for each one that doesn't adapt and goes down the pan, there are plenty that do adapt and do very well.


Again its about adapting. And unfortunately if you can't adapt then perhaps those particular items are not suitable to sell on ebay.

Recorded delivery on every item you send is generally a waste of money. You will probably spend more money on sending everything recorded than the value of the items that actually go missing. Its like paying £10 insurance for a £1 loss.


Even if a few left because they can't adapt, there will always be plenty who do well so there will never be a shortage of sellers. In fact I'd like to see less sellers and therefore less competition!

dont take this the wrong way, but I've been ebaying for about 6 years so I'm well aware of all the points you make and as such, I've adapted and 'put up' with the rediculous rules. But even if it just 50p I make on a piece of dust gathering junk, its still money being made, which is why I'm still doing it.
Though I've been expecting to be pushed out by ebay any day for the last say 2 years. Its just a matter of time before this private seller has to hang up her ebay shoes.

that said, ebay's become a whole new monster of late, which is why buyers think they can expect the world from sellers and why its mainly business sellers. What made ebay great in the first place, is long gone.

lovinituk wrote: »

Its buyers that make ebay work. Look at ebid - its full of sellers but hardly any buyers.

its an equal measure of both, but in a which came first (chicken or egg) its clear that the sellers are just that bit more important to draw the buyers in the first place.

samcarroll00243

This is what I send to every person who buys from me off of ebay tweaking appropriately

Hello

We have now completed your order and these will be dispatched today.

The area we have been marked down recently in Ebay is timings and communication and we are working very very hard to get top rated seller status again


Just to confirm your order
• Your order was placed on 26th September
• We sent our first email to you the same day
• Your wording arrived on 26th september @ 20:53 whilst closed
• Proofs sent 28th September
• Proof agreed Saturday 29th
• Dispatched 1st class post 1st October

We either charged postage at cost or it was free and we are happy to refund the difference if we have charged you too much.

Please, please before you give us feedback with EBay

We really need 5* on everything if you feel we have let you down in any way could you email me first?

As eBay penalise sellers if we don’t get top marks I would welcome the opportunity to fix the situation before feedback is given.

Thanks again for the order and hope to see you again for thank you cards


Samantha