Contact Number to Cancel BT broadband ??

shazzafly

I've been having trouble with BB for months now, I must lose connection at least 15-25 times an evening, not home in the day so no doubt its the same then.
I have called and called and called the help line, who generally are very nice but don't resolve the issue, I have had an engineer out (a day off work), have had a new hub but still the same issue. Have turned it on and off as instructed, etc....

All I want is BB that works ! Tonight was final straw called waiting 15 mins in queue and was cut off, re dialed waited 10 and gave up.

Does anyone have the number to call direct to customer services to cancel both phone and BB, as may as well well take my buisness elsewhere.

Thanks

Buzby

Unless you have access to Virgin cable, you'll be using the same infrastructure (the local loop) so other providers may not provide you with the service you seek, and the problems may simply be mirrored. As for cancelling, don't phone, WRITE, ensuring you are outwith any lock-in period - usually 12 months for the line, 18 months for BB. This should be sent by RD with a target date to suit you. If you plan to use the same line for a follow-on service, some providers require a WORKING (not ceased) BT line, so check first.

Mark_In_Hampshire

If you choose the line provider/ISP you want, you should be able to have them instigate the move to their service and they take care of it. However what you will need is something called a MAC code (unless you're moving to cable) which you then give to the "gaining" ISP thus you don't pay cease fees when the existing broadband is disconnected.

However it's always worth letting the losing supplier know too, to make sure they end the contract cleanly. You may instruct cancellation by email or letter if you choose to regardless of what they may say. Indeed if they won't talk to you then you don't have any other option.

If the fault is a line fault, which it might very well be, then the performance will also be terrible with the new ISP - that won't change. However the new ISP might actually get it fixed (don't go for a budget provider, though, because of this).

Alternatively if the fault is, say, the line card, and/or the new ISP provides a "LLU" service then it might "fix itself" after the changeover.