Virgin Media set to double broadband speeds

GavB79

I'm on 30mb with VM.
Just got an e-mail from them about the speed doubling, and it states I'm getting 100mb already and will be going to 120mb. I'm certainly not getting 100mb speeds or paying 100mb price.
Has anyone else had an erroneous e-mail from them?

digp

they need to sort out existing customers who cannot get decent speeds despite paying for it

visidigi

GavB79 wrote: »

I'm on 30mb with VM.
Just got an e-mail from them about the speed doubling, and it states I'm getting 100mb already and will be going to 120mb. I'm certainly not getting 100mb speeds or paying 100mb price.
Has anyone else had an erroneous e-mail from them?

No they didn't they sent you a very cleverly worded email - which you mis read unfortunately....

Good news - we're giving you even faster broadband, for less.

You're already getting the UK's fastest widely available broadband **visidigi add - this is a collective fastest broadband statement, not specifically talking about your personal connection - but the VM connectivity as a whole **, and starting this summer we'll be starting the roll-out to boost your speeds from up to 100Mb to up to 120Mb. We'll also be lowering the price of your broadband package in April to match the price of our 50Mb Broadband XXL packages.

These are nice extras we do to make you smile. We call them Virgin Media tickles, and we only give them to people we know and like - our customers.

Our ongoing commitment to offering the UK's fastest broadband.

Virgin Media offers the fastest broadband speeds in the UK*, as proven by Ofcom for three years in a row. And we're committed to keeping it this way. Which is why we're upgrading our award winning fibre optic network over the next 18 months.

As part of this upgrade, you may have seen we'll be doubling many of our customers' broadband speeds. But, because you already get our fastest broadband **visidigi add - this is a collective fastest broadband statement, not specifically talking about your personal connection - but the VM connectivity as a whole **, we're upgrading you to up to 120Mb and giving you a discount instead.

So whether you love streaming HD movies, ruling the gaming world or downloading tunes in super quick time - you'll soon be able to do it even faster and for less.

GavB79

visidigi wrote: »

No they didn't they sent you a very cleverly worded email - which you mis read unfortunately....

I have not misread it, but thanks. It also states:

"We'll also be lowering the price of your broadband package in April to match the price of our 50Mb Broadband XXL packages."

They can't lower the price of my 30mb to match the price of 50mb, it's already less.

GavB79

And actually, your post does not make sense.

If I am on 30, they can double it to 60. You have quoted "because you already get our fastest broadband **visidigi add - this is a collective fastest broadband statement, not specifically talking about your personal connection - but the VM connectivity as a whole **, we're upgrading you to up to 120Mb and giving you a discount instead."
It's not talking about anything collective, it's saying they can't double 100 to 200, they can only increase it to 120 - so they are also offering a discount to offset the fact it's not doubling.
The e-mail is clearly directed at those customers on 100mb currently.

visidigi

How can you not have misread it when you said something that is contrary to the content of it? That makes no sense?

And as for the 50mb line - that refers to the lowering of the maximum price they currently charge (100mb) and lowering it to the current price of 50mb for those its applicable to - as you point out, lowering a 30mb to the cost of 50mb would be wrong, but the way its written refers to the maximum option and those who are affect by the changes of the maximum option will find the charge reduced - although I don't disagree this particular line is very poorly written.

visidigi

seems I was wrong, not one to not admit when I am wrong I apologise.

andy2004

what a shame Virgin media fastest is still the slowest worldwide / asia, going back 3 or 4 years on what gadget show was talking about in china with a minimum speed of 100mb for everyone, and the person talking about his personal broadband was in the area of 500mbps which was about £50 a month, which got the Jason bald ones face look as in shock of speed and price compared to the uk's, when we in the UK where getting 1mb 2mb and 4mb, I wonder what the speeds are currently, ok when they put down the fibreoptics cable not the coaxial cable virgin media spent putting down. We will never be able to compete with their speeds until our ISP put down fibreoptic cable, as someone who is on 10mbps, and currently getting 5mbps download speeds due to throttling on their part most of the day, even when speeds are suppose to go back up at 1am in the morning and its not until 3am where i actually see an increase which then goes back down again to 5hrs later. ranging in speeds of 2mb-5mbps on the throttling, and very rarely on the 10mbps i'm actually paying for.

Nilrem

Andy, please blocks of text are hard to read

IIRC the VM speeds in the UK are pretty much on a par of any country where you don't have either large state subsidies for it, or very high population densities and all modern buildings
From memory we're actually well ahead of the US in average BB speeds (and have been for a while), and in the likes of Japan an South Korea where very high speeds are possible, it's normally either in major towns only, or in the likes of new build apartments where the cost per residence is relatively low.

It's also worth remembering, that from memory VM's STM kicks in and lasts until a set time after it kicked in, it doesn't end at the same time as the monitoring (so if you hit the limit at 5 minutes before the end of the monitoring period, you will get throttled for however many hours).

I very rarely (if ever) got throttled with VM when I was on 10 or 20mb, despite us having 3 big users in the house, mainly because we scheduled large downloads out of hours (what the throttling is there to encourage people to do), and chose a package that was suitable for what we wanted.
I've heard people who use the Iplayer a lot on multiple PC's complain that their lowest package gets throttled because of it, when in reality they'd be better off with the next package up, rather than the starter/most basic one.

custardy

andy2004 wrote: »

what a shame Virgin media fastest is still the slowest worldwide / asia, going back 3 or 4 years on what gadget show was talking about in china with a minimum speed of 100mb for everyone, and the person talking about his personal broadband was in the area of 500mbps which was about £50 a month, which got the Jason bald ones face look as in shock of speed and price compared to the uk's, when we in the UK where getting 1mb 2mb and 4mb, I wonder what the speeds are currently, ok when they put down the fibreoptics cable not the coaxial cable virgin media spent putting down. We will never be able to compete with their speeds until our ISP put down fibreoptic cable, as someone who is on 10mbps, and currently getting 5mbps download speeds due to throttling on their part most of the day, even when speeds are suppose to go back up at 1am in the morning and its not until 3am where i actually see an increase which then goes back down again to 5hrs later. ranging in speeds of 2mb-5mbps on the throttling, and very rarely on the 10mbps i'm actually paying for.

I haeve a friend who works (well bums around Asia)
his main income comes from site maintenence,servers etc
the UK is far ahead of many countries on BB,he often struggles to get useable net in various countries.
the big issue in the UK is the lack of any decent BB in many areas