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Open Vodafone mobile broadband account

I bought a vodafone dongle for broadband about 18 months ago but failed to get a decent signal so took back the next day and cancelled the contract. However the account is still listed as open on my credit file and its listed to my previous address. Is this going to cause problems with credit applications?

I've emailed them but they replied saying they were unable to locate the account. Then said they need address, account number, method of payment & recently dialed numbers none of which I have. I signed up in-store and didn't keep any letters.

Do I need to cancel?

Comments

  • Vodafone
    Vodafone Posts: 4,297 Organisation Representative
    Hi HistoryGirl,

    If you would like me to take a look at this for you, you can email me directly via the address here with WRT135 FAO Heidi in the subject.

    Please include a link to your post in the email body.

    Many thanks,

    Heidi
    Web Relations Team
    Vodafone UK
    Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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