Student Loans Company: claiming back money through deferment

Jlbjones

On looking

melancholly

i honestly imagine that it's up to you to find this out and tell them..... as i understand it, you have to reapply for deferment every 12 months so the responsibility is with the graduate. annoying as it may seem, they won't have broken any agreements and all their information is clearly posted in their website for people to find. (they do also advise that you should continue to make payments until a deferment is processed....)

rarely do the SLC ever admit fault and given the way the loan agreements are written, they actually rarely do anything against them - it really is up to the individual to check these things.

this may be a useful website:
http://www.studentloanrepayment.co.uk/portal/page?_pageid=93,3867002&_dad=portal&_schema=PORTAL

Oldernotwiser

I was never informed when he threshold changed and never expected to be. I always thought that it was my responsibility to keep abreast of the information.

melancholly

expecting good customer service from the SLC is a hiding to nothing...... sad, but true! student finance has always placed the majority of the responsbility onto the student and even when they make a mistake, they can just change their minds and demand money back immediately. i imagine it's more about the scale of the organisation and the fact that repayments are via HMRC rather than direct, instead of them just being evil. i'm sure it's a logistical nightmare, not that that excuses mistakes.

i'm glad it's all sorted - just don't expend any more energy with things like the ombudsman - the main point i wanted to make is that you won't end up getting anywhere as the system is set up to make everything your responsiblity and there are better things to do with time!!

melancholly

well someone posts here every year (usually Poolie) to make people aware (so i guess i assume that means everyone knows).

i'd love more gradutes to check the details of their loan and their responsbilities. there is an assumption that it's like dealing with a high street bank when it really isn't like that. a lot of people just ignore it all and don't update addresses and it ends being a nightmare to work out.

i think all students should be checking out finacy pages like this, but i do represent a very biased opinion!

Oldernotwiser

Jlbjones wrote: »

Thanks Malancholly - your cynical acceptance of the SLC customer's fate has brought me down to earth from my Mrs Tunbridge Wells soap box with a bump. !

As someone (like you) whose salary hovered round the deferment level for some years it was really important to me to check from year to year whether I was about to be over £100 pcm worst off. You don't have to be from Tunbridge Wells to have some common sense.;)

Taiko

Certainly helps if you are from Tunbridge Wells though.

Oldernotwiser

Taiko wrote: »

Certainly helps if you are from Tunbridge Wells though.

I had an aunt there - does that count?

Taiko

I think that only counts on the 3rd Tuesday of the month.

Poolie

Will need to check if I have posted the details for Post 1998 students as threshold is changing due to new rules to get threshold up to £21k in time for 2012 entrants entering repayment in April 2016 (i think)

Poolie

Are SLC back dating the deferment? If so you will receive an annual deferment application around August/September time. If you wish to apply again and still below the new threshold whatever that will be they you would be within your rights. The deferment threshold is based on the average salary in the UK, so all depends what happens with wage increases and how the Department for Business, Innovation and Skills assess the market. Given the current conditions I suspect it may rise slightly or stay the same.