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Lost luggage with Jet.com
mrs_bolkonsky
Posts: 1 Newbie
Any idea as to how to get fair compensation from Jet2.com? I was a passenger on a jet2.com flight LS898 from Budapest to Manchester, on July 2nd 2011. I checked in my baggage, complying with all the airline rules.
I was unpleasantly surprised on arrival in Manchester, finding out that my suitcase was not there. I reported this, gave all the necessary descriptions, without being given the reference number.
Over the following 15 days of my stay in Manchester, I was without a single personal essential item. I kept phoning the information number daily, only to be told that there was no information about my baggage. It was impossible to speak to anyone in the airline company headquarters in Leeds. I was repeatedly assured that I could buy the new suitcase and clothes, and that the cost would be reimbursed to me. I had to spend over £500 for the essentials. I have kept all the receipts and submitted them to jet2.com in due course.
I received an email in August asking me ( yet again) for my luggage tag ID number, as there was apparently an unidentified suitcase in Budapest. This did not turn out to be mine, but I am surprised that jet2 had no record of this essential piece of information, which I had supplied several times. It was even suggested to me over the phone that it might be worth a trip to Luton or Heathrow to check the left luggage rooms there!
I received a letter about 100 days later informing me that my suitcase was irretrievably lost. I was asked for the receipts for all the items in the suitcase, which I have sent, as most of the clothes were new.
Jet2. informed me later that they are offering a compensation of £278.88. My estimate of the value of the suitcase and its contents is £ 950. I have refused this offer, to which they replied with an increased offer of £ 320. There was no mention of the compensation for the essentials that I had to buy during my stay in Manchester. I did not have travel insurance, which was not compulsory anyway.
Who could I complain about this? Has anyone had a similar experience?
I was unpleasantly surprised on arrival in Manchester, finding out that my suitcase was not there. I reported this, gave all the necessary descriptions, without being given the reference number.
Over the following 15 days of my stay in Manchester, I was without a single personal essential item. I kept phoning the information number daily, only to be told that there was no information about my baggage. It was impossible to speak to anyone in the airline company headquarters in Leeds. I was repeatedly assured that I could buy the new suitcase and clothes, and that the cost would be reimbursed to me. I had to spend over £500 for the essentials. I have kept all the receipts and submitted them to jet2.com in due course.
I received an email in August asking me ( yet again) for my luggage tag ID number, as there was apparently an unidentified suitcase in Budapest. This did not turn out to be mine, but I am surprised that jet2 had no record of this essential piece of information, which I had supplied several times. It was even suggested to me over the phone that it might be worth a trip to Luton or Heathrow to check the left luggage rooms there!
I received a letter about 100 days later informing me that my suitcase was irretrievably lost. I was asked for the receipts for all the items in the suitcase, which I have sent, as most of the clothes were new.
Jet2. informed me later that they are offering a compensation of £278.88. My estimate of the value of the suitcase and its contents is £ 950. I have refused this offer, to which they replied with an increased offer of £ 320. There was no mention of the compensation for the essentials that I had to buy during my stay in Manchester. I did not have travel insurance, which was not compulsory anyway.
Who could I complain about this? Has anyone had a similar experience?
0
Comments
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mrs_bolkonsky wrote: »I had to spend over £500 for the essentials. I have kept all the receipts and submitted them to jet2.com in due course.
You could have bought the full range of Primark or New Look for that !0
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