Purple or Blue Debit card with Natwest Select A/C ?

coolesticeking

I'd love to know also as this question does crop up on quite a lot of occasions.

jalexa

coolesticeking wrote: »

I'd love to know also ...

An "online card" does not work at some or all Pay@Pump. The "blue" card is an "online card" and hence does not work at some or all Pay@Pump.

Some "online cards", eg Electron, do not work in some station ticket machines I have tried and maybe on-train. I cannot say the "blue" card does not work in all station ticket machines however because a "blue" Step card I tried once did work in a station ticket machine.

For some people that lack of functionality may be important.

Midzone

just_about wrote: »

Well the purple card is more like a 'full current account' and the blue card is more like its skimmed version like a 'Basic account'. So I would think it would be reason enough ..

Also would like to to give it one final try. So Stclair can you please help me on how to go about it as I can see you work for Natwest ? Of course if that is not a inconvenience. Thanks in advance

I'd be interested to know too

jen245

I think this site is turning everyone into a card snob! :rotfl:

stclair

just_about wrote: »

Well the purple card is more like a 'full current account' and the blue card is more like its skimmed version like a 'Basic account'. So I would think it would be reason enough ..

Also would like to to give it one final try. So Stclair can you please help me on how to go about it as I can see you work for Natwest ? Of course if that is not a inconvenience. Thanks in advance

I was speaking to my Manager about this today. Offline debit cards are no longer issued from us Lending they used to be when they carried the CG. So you will have to speak to your branch, apparently its been a hot topic for a while now a all the cards are just Visa Debit and there is no immediate difference look wise apart from the colour.

However a comms has either been sent or about to be sent which will advise branch staff how to order the offline purple type of debit card. When you go in tell them you would like to make an application for full service card and see what they say. (im not if any branch staff on MSE can confirm this or not)

If you have no joy raise it as a concern/complaint with the bank following the bank complaint procedure than take it from there, however just to make you aware just even if you do make an application for one acceptance is not guaranteed.

Kellielouisebill

Hi everyone, I don't know if anyone can advise me with this. Was told by a cashier in natwest that my step account card would soon only work in natwest cashpoints so was booked a appointment to look at upgrading my account. We chose to move to the select silver as we wanted the phone insurance but mentioned to our advisor that we really wanted a card to work in petrol stations as our blue card currently doesn't. We were told we would need to be credit checked and even though we have a history of adverse credit somehow we passed. Was told our new service card would be posted out. A week later, no cards. We chased them only for mine to arrive, a blue card again. My husband chased his, but instead of sending a new one they cancelled his card the day before Christmas eve which was great of them! Since then, we have been told a service card will come, only for 3 times to recieve blue cards rather than the purple one. Natwest have been investigating, our case has been passed onto 3 different people only for the result to come back as them denying everything, claiming we were never credit checked and there is no record of any account upgraded, even though I signed the paperwork and they gave us £75 compensation for cancelling our cards. Been in branch today, they have all the paper work, the advisor we saw, a credit controller and the bank manager can't see what the problem is. We passed the full credit check, have no credit restrictions on our account and should have had a service card. They have advised to close our account completely, start again and then we may get the right card although they can't promise this. I should hear back from the branch within 3 days but am not hopeful of a solution as no one knows what's wrong and where!

stclair

Kellielouisebill wrote: »

Hi everyone, I don't know if anyone can advise me with this. Was told by a cashier in natwest that my step account card would soon only work in natwest cashpoints so was booked a appointment to look at upgrading my account. We chose to move to the select silver as we wanted the phone insurance but mentioned to our advisor that we really wanted a card to work in petrol stations as our blue card currently doesn't. We were told we would need to be credit checked and even though we have a history of adverse credit somehow we passed. Was told our new service card would be posted out. A week later, no cards. We chased them only for mine to arrive, a blue card again. My husband chased his, but instead of sending a new one they cancelled his card the day before Christmas eve which was great of them! Since then, we have been told a service card will come, only for 3 times to recieve blue cards rather than the purple one. Natwest have been investigating, our case has been passed onto 3 different people only for the result to come back as them denying everything, claiming we were never credit checked and there is no record of any account upgraded, even though I signed the paperwork and they gave us £75 compensation for cancelling our cards. Been in branch today, they have all the paper work, the advisor we saw, a credit controller and the bank manager can't see what the problem is. We passed the full credit check, have no credit restrictions on our account and should have had a service card. They have advised to close our account completely, start again and then we may get the right card although they can't promise this. I should hear back from the branch within 3 days but am not hopeful of a solution as no one knows what's wrong and where!

Just to be clear just because you have a select, select silver or even advantage gold it will not guarantee you will get a purple debit card. I would hate for you to be disappointed in any way.

Even if you closed the account and started again it might not make any difference. As the card is issued based on the credit scoring unless a sanctioner has made the decision not to let you have one.

Let us all know how you get on

just_about

stclair wrote: »

I was speaking to my Manager about this today. Offline debit cards are no longer issued from us Lending they used to be when they carried the CG. So you will have to speak to your branch, apparently its been a hot topic for a while now a all the cards are just Visa Debit and there is no immediate difference look wise apart from the colour.

However a comms has either been sent or about to be sent which will advise branch staff how to order the offline purple type of debit card. When you go in tell them you would like to make an application for full service card and see what they say. (im not if any branch staff on MSE can confirm this or not)

If you have no joy raise it as a concern/complaint with the bank following the bank complaint procedure than take it from there, however just to make you aware just even if you do make an application for one acceptance is not guaranteed.

Thanks a lot for the advice Stclair, I will do that. Have an appointment next week in the branch. Will post an update on that.

Kellielouisebill

stclair wrote: »

Just to be clear just because you have a select, select silver or even advantage gold it will not guarantee you will get a purple debit card. I would hate for you to be disappointed in any way.

Even if you closed the account and started again it might not make any difference. As the card is issued based on the credit scoring unless a sanctioner has made the decision not to let you have one.

Let us all know how you get on

Thanks for your reply. Well I had a call today from the guy in natwest who did our account upgrade, and with 4 people investigating this they cannot see any problem or solution. Again have been told we definitely should have a service card. The case has once again been passed to the complaints department, with the branches guarantee that something this time will be done. I doubt that very much though. This is one of many mistakes they have made on our account, and my confidence now in natwest is nearly zero.

stclair

Kellielouisebill wrote: »

Thanks for your reply. Well I had a call today from the guy in natwest who did our account upgrade, and with 4 people investigating this they cannot see any problem or solution. Again have been told we definitely should have a service card. The case has once again been passed to the complaints department, with the branches guarantee that something this time will be done. I doubt that very much though. This is one of many mistakes they have made on our account, and my confidence now in natwest is nearly zero.

My understanding is accounts upgraded from a step/ basic or select silver restricted accounts will not get a purple debit to start with they need to run the upgraded account for 6 months.

But hey let them look into it for you and see what happens.

The frausting thing is I know the persons name they need to speak to regarding your query. I have emailed them in general however it appears they are on holiday.

Personally I would not let 4 people look into the query just let one otherwise there is going to be some cross wires when they all come back with slightly different answers.