talk talk broadband

glitter_sunflowergold

I had no wireless broadband since 16th December- so having to use my phone - thanks talk talk.

when you phone you get told that its down to BT as the hub is down
and I got told at least you have your home phone working.
& call the technical department- which you can't get through to.
Having read the previous posts I have sent a letter but I fee that I will get no where.

my contract ends in November so they tell me- how much would it cost me to leave now. I want to leave now- not the first error the have made the second was with direct debits, i had changed my name - I think I would know if that was the case lol.

I have reported this to ofcom.

chimera_2

Hey there,

Having just resolved an issue i had with AOL (owned by TalkTalk) believe me when i say i feel your pain!

Firsty have you checked with BT to see if it is a fault there end (i know it sounds like your being mucked around but i would still explore this just in case)?

Second, you say you have reported to Ofcom, did you lodge a complaint and esculate with TalkTalk first? I only ask because regulators will often send you back to the company if you havnt exhausted their complaints procedure.

Im gonna send you a PM with some other info that may help. Best of luck getting it resolved, hope you get your bb back soon.

DeenieB

I am in exactly the same situation as you, glitter_sunflowergold! Like you I'm using my phone as my only way of accessing the internet! I have had many conversations with TT's useless customer services over xmas about my broadband disappearing, and waited in all day on Monday for an Engineer I was told would be calling at my address, who didn't show up. My contract doesn't run out until December, but I don't see why I should have to pay to leave them. The way I look at it, I am paying for a service that I am not receiving, which I believe puts them in breach of contract. Having given up being passed around by their useless call centre, I placed a message on Monday on the TT members forum - as advised on this website by 'Mark' from TT, only to be ignored while other posts placed around the same time as mine have been answered. They do just do not want to know.

Under these conditions I don't see how they could charge me to leave them. I am planning to buy a mobile internet dongle to keep my family online until this is sorted out (am anticipating it taking some time), while I write to TT telling them I believe they are in breach of contract and wish to leave, penalty free.

Wish me luck!