Plusnet avoiding Amazon voucher payout

squashabe

Hello I wonder if anyone can help? I signed up for phone and broadband with Plusnet through and affiliate website for a promotion that included a discounted monthly fee and £30 of Amazon Vouchers, which never arrived. I asked Plusnet some months ago why I hadn't received them and was told there was a delay getting them out. Six month on from signing up I have asked for them again and now they want me to confirm which website I used when I applied for the deal. The problem is that I have no record of which site I used and they have said they cannot take this any further until I remember.
Can anyone suggest how I can take this further, such as using an independent official body who can put pressure on them to honour the agreement.

Thanks


Adrian

Neil_Jones

This appears to have been an offer that was clicked through from Broadbandchoices.co.uk, however was also posted on ispreview.co.uk and satellite-and-digital-tv.co.uk, is the first three that come back through Google.

Jemma-T

I don't see any agreement as you have no information (and neither does the other party as far as we know).

If someone promised me £30 I'd keep screengrabs of the offer, dates/times etc etc. In fact I do that everytime I use Quidco or any other site that offers me something for nothing.

It's your responsibility.