Tesco Discussion Chats & Grabbits 11+

sorryaboutmywife

Can anyone help with a bit of consumer advice?

Bought laptop battery off an Amazon Marketplace seller 4 months ago.
It's stopped working (sure these go defunct eventually but not after 4 months!).
Seller ignoring emails.
Amazon not interested, their A-Z MArketplace guarantee only covers items for first 30 days.
I am sure I'm entitled to refund/replacement, but as seller ignoring emails I seem to have hit a dead end.

Help!

Was thinking to order a new one from Amazon direct, then send back faulty one straightaway. Is that naughty? Would they keep the serial numbers of item?

TIA

Issyc

The Heinz Weightwatcher meals are also glitching online.

meerkatsmimm

Cannot believe how quiet it is on here :eek:

Need some motivation...2.5wks til due date and the house is a mess...need someone to blitz I for me tbh

Also need someone to give a fleabayer a kick up the bum...I need their address to arrange a courier so I can get my birth pool asap...

Haven't noticed anything...no cheap chocs, ood SELs...nothing, but then I've only been in sc0nthorpe

Andrex on the go are very good to have handy when you're snotty...have a stinking cold and already used one

Wool27

Issyc wrote: »

No, they haven't! The Heinz Weightwatchers meals are glitching.

See, my receipt yesterday was a sign from the glitch gods!

carls1976

sorryaboutmywife wrote: »

Can anyone help with a bit of consumer advice?

Bought laptop battery off an Amazon Marketplace seller 4 months ago.
It's stopped working (sure these go defunct eventually but not after 4 months!).
Seller ignoring emails.
Amazon not interested, their A-Z MArketplace guarantee only covers items for first 30 days.
I am sure I'm entitled to refund/replacement, but as seller ignoring emails I seem to have hit a dead end.


Help!

Was thinking to order a new one from Amazon direct, then send back faulty one straightaway. Is that naughty? Would they keep the serial numbers of item?

TIA

is it a bit naughty yes would i do it myself defin yes, the problem with amazon marketplace sellers are like ebay sellers just on amazon but with no protection at all, what to me is unfair so in my eyes all you would be doing is evening things out :rotfl:

blondynurse

Tinyshoes wrote: »

:rotfl::rotfl::rotfl:

I wish I could oblige.

Your description of a sore throat growing into the ears is brilliant. I know exactly what you mean. Horrible feeling.

Not feeling on top of the world myself today. Had bit of sore throat last wed and I thought it had gone but woke up this morning and can feel it starting again, nose is blocked and ears feel muffled. Hope I am not going down with anything as going away on friday for the weekend.

you take care tiny shoes, great oppertunity to take the vitamin shots and vitamin c if you have got them from boots, get ur immune system whipped into shape hun, hope you have a fab weekend xx

LadyLeenie

Happy :pget your backside down to MR T`s,weight watcher meals are glitching

west_is_best

Issyc wrote: »

The Heinz Weightwatcher meals are also glitching online.

I wonder if this is nationwide...

Not that I can use them as they are quite high in SW syns...

Looby123

SpiralingDown wrote: »

quick question re DTD electricals, brothers gf got one a few weeks ago but the SA at CS wrote on the top of the reciept
"If faulty no refund to be given as got DTD for overcharge"
She was told that under no circumstances would she get an exchange or refund if she changed her mind, they said when she asked that she would get an exchange if they were faulty but even then it took them 30 mins to find this out after asking everyone, even the security guard!!
They scored through the proof of purchase part at the bottom of the reciept, is this not needed if she needs to return it because it's faulty?

What I want to find out is this correct or just someone anoyed that she got a DTD
Thanks in advance for the help

Fudge_Cake wrote: »

With regards to the refund, as celebrate said, I would call CS and ask for clarification. When I tried to return something yesterday I was told I could only have an exchange but as they didn't sell the product I couldn't do anything. Then today I called CS and was told that if they stock the product, they will be able to give me a refund but he strongly recommended going back to the original store. It seems you often get a different response depending on who you speak to but CS should provide the most definitive answer for your situation

as per FK.....the SA is talking out of her fishtail

DTD is Ts own policy to compensate you for their incompetence in changing SELs.....it does not reflect the law. Getting DTD on a product DOES NOT affect your statutory rights....if the item is faulty you are entitled to a refund... even if you change your mind within the 28 days you can return it for a refund.

The SA should definately not have scribbled through the guarantee part of the reciept....personally if it were me, I would have asked to see the manager and be ready to quote the law to him/her. They really should have basic knowledge of retail law before they are allowed to serve people!!

I got paid £20 to take home a shaver the other week after DTD, and the SA told me the same thing...'you cant bring it back if its faulty after having DTD'...i replied with 'err...I'll bring it back if I change my mind and if its blooming faulty i'll definately be bringing it back...you dont make the law love, and its my statutory right to return for refund if its faulty'....she looked horrified, then embarrassed...then said 'well you can only swap it, not get your money back'....again i replied with 'not true love...but if you're that important you get to override the law, why are you working in Ts?'.....to which she went red and started to stumble her words...so i left :rotfl:

*****when we start the next thread could we attach the link below to the first page?***** its vital info that every customer should know...especially those that get trouted in Ts

http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/index.htm

Cj87

Sorry if it's already been posted but think i got a new 1p find its the Disney princess stocking shaped surprise bags hanging on clipstrips b/c ending 43922 out now so will upload pic later