requirement to keep box for new tv for 28 days

katejo

I have just had a new tv delivered from Curry's this morning. I have been told that there is a requirement to keep the large box for 28 days in case of any early fault. I have never been told this before and usually only keep the box until the appliance is up and working.
Has anyone else been told this? My house is fairly small and I don't have a spare room to keep the box in.

miss_trust_2

katejo wrote: »

I have just had a new tv delivered from Curry's this morning. I have been told that there is a requirement to keep the large box for 28 days in case of any early fault. I have never been told this before and usually only keep the box until the appliance is up and working.
Has anyone else been told this? My house is fairly small and I don't have a spare room to keep the box in.

When I bought my new TV from Curry's same thing was told to me by the installer, had to go back into shop to get printer cartridges and shop assistant told me that wasn't the case and they should have taken the box away with them, as the TV was up and working by time they left

bobthedambuilder

What happens if the TV malfunctions within the guarantee period and you have to send it back? Are you going to pay for new packaging to ensure that it arrives back at the supplier / manufacturer undamaged? The delivery packaging is specifically designed to cushion the appliance against shock etc during handling.

I have to say that I retain all packaging for delicate electrical goods (TV's, players, etc) for the full 12 months just in case.

If there's any chance you're going to move etc in the foreseeable future, the packaging could come in handy for that. What about sticking it in the loft?

katejo

bobthedambuilder wrote: »

What happens if the TV malfunctions within the guarantee period and you have to send it back? Are you going to pay for new packaging to ensure that it arrives back at the supplier / manufacturer undamaged? The delivery packaging is specifically designed to cushion the appliance against shock etc during handling.

I have to say that I retain all packaging for delicate electrical goods (TV's, players, etc) for the full 12 months just in case.

If there's any chance you're going to move etc in the foreseeable future, the packaging could come in handy for that. What about sticking it in the loft?

I do have a loft but I am not sure whether my box will fit through the loft door. Probably not. If you buy several new large appliances (tv, fridge freezer, washing machine) most people would not have the space for all of them.

bobthedambuilder

I wouldn't advocate keeping the packaging for a fridge freezer or washing machine - even for me, that's going a bit far!;)

Wootball

You don't have to save the packaging at all. If the TV is faulty, you are entitled to take it back without packaging. If it was delivered, they need to pick it up from you with or without packaging.

macman

Depends on the warranty-if it's an RTB warranty, the customer is required to return the item to the retailer of manufacturer-in which case a TV will be diffcult to transport safely without the original packaging.

System

You don't HAVE to but it is a good idea to keep packaging which is customised for that item. I always have done, mainly because having spent 30 years in the forces and moving every few years it made sense.

Dollardog

I usually save the box and packaging for things like that but I cut through the sellotape so that the box folds down flat, makes it easier to store and the box can just be taped back together if needed, the packaging inside can usually be kept together somewhere too.
HTH