Littlewoods DOUBLE charged me and dont care!

richard1018

I purchased 30 x shorts and 20 x Nike socks a few days ago in their sale, ideal for a football team I play for that was formed in the summer.

Trouble started when I saw the shorts cheaper on Very, a few hours after I had placed order on littlewoods. No prob I thought, they are the same company, they will price match. Phoned them up, uninterested girl answered, she said they cant price match. So I laughed, and said it was pathetic that i needed to canel order, then pay you again. I asked for the order to be cancelled. She didnt seem interested, I had to ask, 'will i get a confirmation email for the cancellation'. She replied 'yeah i think you will'.

Thought no more of it, and placed order at very for the same.

I woke to an email saying that my littlewoods order had arrived at a collect+ location this morning. That was after me cancelling the order! And I got an email saying the socks were out of stock.

Thats when things got interesting. i paid using my mastercard, which is linked to paypal. I looked this morning, and they have taken TWO lots of payment for the items!

One payment of £184.95 for shorts, one for £60 for the socks. BUT
Then 30x individual payments of £6 for the shorts, and 20x individual payments of £3 for the socks! In all, nearly £500! (£490.90 to be precise)

I phoned them today, and they said they hadn't taken two payments, and they couldnt see it!!!!! I would have to phone back monday when the 'payments' team were in. I asked for a manager, but the lad would not put him on the phone, instead saying I had to post them statements showing the money gone. What a load of BS!

Anyone who knows paypal, will then know I will have to go into every individual transaction, and print it off! Thats 52 pages! (30 pages of individuals, 20 pages of individuals, 2 pages of the correct payments)

To compound matters, I got my order from the instructions on the email from littlewoods said i needed the tracking number OR customer number, plus utility bill as proof to collect. When I got there, the girl said I needed my customer number, a complete contradiction to the email! So I had to go back home, get my customer number, and then go back.

So dont bother with this mickey mouse company, that cannot even see the payments they are taking off customers, and who cannot cancel an order! I just know that this wrangle could drag on for months as they probably wont accept the paypal printouts!

Very angry littlewoods customer, who is very short on cash this weekend!

vicmorrow

dfh2012 wrote: »

Please be prepared for posts asking you would you have paid littlewods extra money if the price had gone up !

Would you have paid littlewods extra money if the price had gone up !

Littlewoods

richard1018 wrote: »

I purchased 30 x shorts and 20 x Nike socks a few days ago in their sale, ideal for a football team I play for that was formed in the summer.

Trouble started when I saw the shorts cheaper on Very, a few hours after I had placed order on littlewoods. No prob I thought, they are the same company, they will price match. Phoned them up, uninterested girl answered, she said they cant price match. So I laughed, and said it was pathetic that i needed to canel order, then pay you again. I asked for the order to be cancelled. She didnt seem interested, I had to ask, 'will i get a confirmation email for the cancellation'. She replied 'yeah i think you will'.

Thought no more of it, and placed order at very for the same.

I woke to an email saying that my littlewoods order had arrived at a collect+ location this morning. That was after me cancelling the order! And I got an email saying the socks were out of stock.

Thats when things got interesting. i paid using my mastercard, which is linked to paypal. I looked this morning, and they have taken TWO lots of payment for the items!

One payment of £184.95 for shorts, one for £60 for the socks. BUT
Then 30x individual payments of £6 for the shorts, and 20x individual payments of £3 for the socks! In all, nearly £500! (£490.90 to be precise)

I phoned them today, and they said they hadn't taken two payments, and they couldnt see it!!!!! I would have to phone back monday when the 'payments' team were in. I asked for a manager, but the lad would not put him on the phone, instead saying I had to post them statements showing the money gone. What a load of BS!

Anyone who knows paypal, will then know I will have to go into every individual transaction, and print it off! Thats 52 pages! (30 pages of individuals, 20 pages of individuals, 2 pages of the correct payments)

To compound matters, I got my order from the instructions on the email from littlewoods said i needed the tracking number OR customer number, plus utility bill as proof to collect. When I got there, the girl said I needed my customer number, a complete contradiction to the email! So I had to go back home, get my customer number, and then go back.

So dont bother with this mickey mouse company, that cannot even see the payments they are taking off customers, and who cannot cancel an order! I just know that this wrangle could drag on for months as they probably wont accept the paypal printouts!

Very angry littlewoods customer, who is very short on cash this weekend!

Hi Richard,

We're really sorry to hear of the problems you have been having. If you would like to email your details to [EMAIL="Help@Littlewoods.co.uk"]Help@Littlewoods.co.uk[/EMAIL] we will be happy to look in to this for you.

Many thanks,

Sara
Littlewoods Help Team.