anyone used travelgenio or any experience of them?

msmhuu

i was stupid enough to book with an unknown agency, but I got the price from Momondo and thought they have some selection of respectful companies. I was specifically looking for GBP provider of flights and as the payment for my flights were made in GBP I chose them. They debited my card in euro instead (which I think is against the law) causing me the exchange rate fee plus my banks fees twice as they debited the card twice. In addition, it took over a week and during this time I had no certainty if the flights were confirmed. I can only imagine what those people booking for next day are going through. i feel lucky that nothing happened during my flights BUT will sure be keeping an eye on the reservation since who knows what these are capable of doing. learnt my lesson and will never book from an unknown agency, very simple!

WorldTraveler1632

Horrible service so far. I booked about a week ago and within a few moments got the first conformation email which told me I needed to wait for the second conformation email (which I should have within 24 hours). I waited a few days and then emailed the company. No response, so I emailed the next day, there was no response. Today, I emailed the cancellation email address and I am waiting. What is shocking to me is I contacted the airlines itself and they stated there was NO flights leaving on that specific day from that airport... so how did I book a ticket?!?!?!? GRRRRRRRRRRRR :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

ChloeDC

Mihangel wrote: »

hello i am about to book 2 flights with travelgenio but i haven't heard of this website before and they are offering cheaper flights than ryan air's direct website for the same flights.



thanks for any help

Hello,

Travelgenio is to avoid absolutely, they have had many many problems with many customers. I booked a flight that cost me 1409 euros three months ago, and now, two weeks before the trip, they inform me that the company cancelled the flight. However I called the company and the flight is still perfectly on, the problem is that the ticket was never issued by Travelgenio (which means: they didnt pay for it, even though they charged me for it) therefore the reservation was cancelled.

I am trying to publish my story on every social network and forum because they are a fake company that conns a lot of people. I will not stop until Travelgenio has repayed me what they owe me.

oli71fr

Hello all

I STRONGLY advise against using Travelgenio, they are on my black list.

I think it is a borderline fraudulent operation.

The flight prices are interesting and it looks genuine. I was surprised that they didn't have a "verified by Visa" credential system but I entered my card details and I was confident I would get an email saying the tickets are purchased.

The NEXT day I am asked via email to enter my verified by Visa credentials through a link supplied with the email. (alarm bells should have been ringing)

Following this I am thanked for my payment, but that unfortunately to get the tickets I need to pay a supplement fee of about a hundred euros because I waited too long to be verified by Visa. Or get a refund.

This farce started three days ago and I fear I will not anything back.

I still need to book a flight and now I am out of pocket by a serious amount of cash.

DO NOT USE TRAVELGENIO! and good luck!

Oli.

BRP

I had EXACTLY the same experience as Timmeh. My card was denied and a few days later still charged! In the meantime, I had purchased a ticket for the same flight through a different agent. So there were two tickets for one single person on the same flight! Upon contacting them still refused to refund me.

This is a pure crime!
And Travelgenio is a criminal organization.

oli71fr

The good news is (if it is possible) that Travelgenio react to tweets @travelgenio.
It is a good idea to leave a tweet that will attract their attention.

Their client service is atencionalcliente@travelgenio.com and fair do to them they respond well and politely.

I got my moneyback but it took almost a week, although it took them seconds to take money out.

I will never understand this.

Good luck

Oli.

underwhelmed

just don't do it...

I am still fighting for a full refund 4 months later. they admitted liability very early on but apparently their accounts section can take money out in the blink of an eye and yet need up to 45 days to refund... except that they have only refunded half so far. Very polite and shockingly poor at giving back the money

Alan_Bowen

Complain to your credit card issuer and ask for a chargeback

tamiami

No one can sell a Ryanair flight cheaper than Ryanair!! They have to book it on Ryanair's website anyway. If they sold it cheaper they would make a loss - which obviously no company is going to do, unless they are taking money and not booking the flights and are ready to go under.