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When to do INR taking Christmas delays into account?

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Comments

  • soolin
    soolin Posts: 74,437 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    trukdiver wrote: »
    I went to the office. They didn't have the parcel and there was no record of it in the returns book.

    The seller hasn't replied to my last three messages. I'll give it till Monday and do an INR through PayPal if I don't have any success...

    Don't wait until Monday. get the full INR open today as it takes 10 days to resolve in your favour anyway.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • trukdiver
    trukdiver Posts: 747 Forumite
    soolin wrote: »
    Don't wait until Monday. get the full INR open today as it takes 10 days to resolve in your favour anyway.
    Thanks

    I was going to leave it till Monday to give the seller one last chance but I'll do it now!!
  • soolin
    soolin Posts: 74,437 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    trukdiver wrote: »
    I opened an INR dispute but have had no response at all from the seller. When would it be reasonable to escalate it to a claim?

    Sorry for the daft questions but in 11 years of using Ebay and several hundred transactions, this is only the second time I've had an INR (and the other one was about 9 years ago!)

    As per all the posts above YES escalate it.

    Alternatively you can just keep allowing seller to walk all over you
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • trukdiver
    trukdiver Posts: 747 Forumite
    soolin wrote: »
    As per all the posts above YES escalate it.

    Alternatively you can just keep allowing seller to walk all over you

    I'm more worried about having the claim disallowed because I didn't follow the correct procedure than being walked over by the seller. Apart from acknowledgements from Paypal when I opened the dispute and then when I escalated it, I haven't heard anything. It's the silence that bothers me... The other time I had a dispute, the seller was threatening me within minutes of opening it!
  • hermum
    hermum Posts: 7,123 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Has the seller been active on ebay in the time that you've been waiting for a response?
  • trukdiver
    trukdiver Posts: 747 Forumite
    hermum wrote: »
    Has the seller been active on ebay in the time that you've been waiting for a response?

    It doesn't look like they've listed anything since early December.

    Do claims just go through automatically if the seller doesn't dispute it?
This discussion has been closed.
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