Cancelling Virgin Media broadband...

monkey82

Have just called VM to ask about the process for cancelling my account as I want to transfer to Sky (have VM national broadband only, phone line with Sky, had broadband contract for 2.5 years so well out of minimum term). The CS person I spoke to said I just need to call back 6 working days before new provider activates and they'll shut my account down? Thought I would need to give 30 days notice, does 6 working days notice sound correct?

Suspect I may have problems if I left it and phoned back at the end of this month & trying to cancel so new provider can activate, as I just can't imagine 6 working days' notice is correct.

Rather helpfully the webpage on the VM containing the T's & C's for the National product is down so I can't access that to double check...

Can anyone shed any light on this for me? I think I will also write a letter of cancellation to send recorded delivery as well to ensure my account is cancelled...

Buzby

You're both right, but the bit you overlooked is that VM will still charge you the remaining days of no service, so the 30 days will still apply.

Your method is the best, you give notice in writing NOW, so the clock starts, then at around Day 26 you arrange for the new provider to take on your service, and you then will only pay for a day or so of 'non-service' when the line switches.

Usaing Recorded Delivery, (to the Swansea address) is also a great idea!

kwikbreaks

As this is the Virgin National service you'll need to ask for a MAC which you pass to Sky when signing up. Don't forget to check the cashback sites as there is often a significant amount on cashback on phone and broadband sign ups. (Quidco and TopCashBack are the main ones).

monkey82

I did ask Sky if I needed to obtain any codes to pass to them, and they said no... (but they also said initially that they would contact VM on my behalf to cancel my account and when I called them back yesterday to double check this they then said, no, you have to contact VM to cancel...)

macman

monkey82 wrote: »

I did ask Sky if I needed to obtain any codes to pass to them, and they said no... (but they also said initially that they would contact VM on my behalf to cancel my account and when I called them back yesterday to double check this they then said, no, you have to contact VM to cancel...)

I suspect that they are not aware that you are on VM National, not VM cable. A MAC should be obtained and used for this transfer. Once you have a date from Sky, then cancel with VM.

kwikbreaks

monkey82 wrote: »

.. they also said initially that they would contact VM on my behalf to cancel my account..

This is as much for anybody reading this thread in future as for you...

Never ever rely on the aquiring ISP to notify the old one that the account needs closing. Complaints about double billing are very frequent in this board. Amazingly some report double billing stretching back for over a year :eek:

monkey82

kwikbreaks wrote: »

Never ever rely on the aquiring ISP to notify the old one that the account needs closing.

Which is why I called Sky back yesterday to double check as it didn't sound right to me...:o

Letter sent today via recorded delivery to Virgin Media giving my 30 days notice, will call them again tomorrow to get MAC code then.
Thanks everyone