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Getting a MAC Code from Plusnet
g3nzz
Posts: 2 Newbie
Hi all,
Here's the situation... We called Plusnet this morning to request a MAC Code, the minute they opened! We did ask whether we could get one instantly over the phone, but they said there was a problem with that :question:. Anyway, they raised a ticket on our account saying we would receive a MAC soon. 4 hours on and nothing! How long should it take? I know it's legally required within 5 working days, but how long does Plusnet usually take to provide one, because I have seen some ISPs provide them in just minutes.
All replies welcome,
Thanks.
Here's the situation... We called Plusnet this morning to request a MAC Code, the minute they opened! We did ask whether we could get one instantly over the phone, but they said there was a problem with that :question:. Anyway, they raised a ticket on our account saying we would receive a MAC soon. 4 hours on and nothing! How long should it take? I know it's legally required within 5 working days, but how long does Plusnet usually take to provide one, because I have seen some ISPs provide them in just minutes.
All replies welcome,
Thanks.
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Comments
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I can't answer your question but I have had experience of companies across a broad spectrum who rigidly stick to the SLAs even though the request can be dealt with immediately in about 20 seconds.This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0
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Haha. Thanks.:D0
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Hi g3nzz,
If you could advise of a ticket ID I'd be happy to take a look at your account and see what we can do?
Regards,
Matt Taylor
Customer Support“Official Company Representative
I am the official company representative of Plusnet. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
I was quoted 5 days, although they are now saying they cant as my new provider (sky) have put a request on the line ?Bow Ties ARE cool :cool:"Just because you are offended, doesnt mean you are right" Ricky Gervais
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They had a complete power failure at their Sheffield data centre yesterday following the storms. That might have something to do with it.
http://usertools.plus.net/status/archive/1325592332.htm0 -
mishkanorman wrote: »I was quoted 5 days, although they are now saying they cant as my new provider (sky) have put a request on the line ?
I'm moving over to SKY as well from Plusnet. So I hope the same doesn't happen with me.
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My MAC request with Plusnet took 4 days...0
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you dont need a mac code to move to an LLU provider, BT will deal with the mac code them selfs.0
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