Advice needed re:complaint

kate1989_2

Hello there,

I recently bought a takeaway from our local indian which was terrible, nothing good about it at all, it was 1 hour late, no taste and expensive so i tried to ring them after we recieved our order but no answer and on their leaflet it does say if not happy please contact us so asap i sent an email, this was on tues 27th decemeber and still no reply. what can i do? is it worth still complaining? Thanks in advance xx

hcb42

if you are dissatisfied, and want some resolution then yes..! However being expensive is not a complaint in itself, you bought it..

why dont you just ring, instead of emailing, they might not sit dealing with emails all day.

wealdroam

kate1989 wrote: »

Hello there,

I recently bought a takeaway from our local indian which was terrible, nothing good about it at all, it was 1 hour late, no taste and expensive so i tried to ring them after we recieved our order but no answer and on their leaflet it does say if not happy please contact us so asap i sent an email, this was on tues 27th decemeber and still no reply. what can i do? is it worth still complaining? Thanks in advance xx

How about taking the food back and demonstrating to them that it is not of the quality expected?

Or have you already eaten it?

kate1989_2

we did keep it for a day but ended up chucking it away as its 5-6 days ago now.

wealdroam

kate1989 wrote: »

we did keep it for a day but ended up chucking it away as its 5-6 days ago now.

Then forget all about it.
Move on.

lincroft1710

As others have said, forget it.

It's nearly a week ago and you've binned the evidence. If you contact them now, they'll probably think you're trying it on.

kate1989_2

well lets be honest was i really going to keep food like that which would stink..no i dont think so. i have an email as proof i complained straight away so lets see hey!

arcon5

I fear your complaint has already fallen on deaf ears. Vote with your feet and leave some negative reviews.

kate1989_2

If im honest i do not complain much but complaints i have made in the past the company/establishment have always took ownership and dealt with it. i have already given bad reviews on every website i can think of. feel better already :T

unholyangel

kate1989 wrote: »

well lets be honest was i really going to keep food like that which would stink..no i dont think so. i have an email as proof i complained straight away so lets see hey!

Whether you should keep complaining all depends on how highly you value your time and what outcome you are expecting to get.

Generally for small amounts its probably best to "vote with your feet" as quoted above. That being said, I seem to be lucky and live in an area where good customer service is the norm. I've only ever came up against bad customer service when complaining to scottish gas and virgin media (who both adopt the "no you cant speak to a manager because I dont think theres any reason for you to speak to one regardless of the fact that i've been rude, offensive and will not even listen to what you're explaining because i keep talking over the top of you and trying to tell you something you already know which isnt related to your problem" approach). And i'm going to stop there before i start ranting about VM and SG even more

LMCD

I had a bad take away once - I just didn't order from them ever again!