Powergen say we don't exist!!

timberflake

1882 wrote:

If I were you I'd be sorely tempted to put away an approximate amount for usage in a bank account each month and forget about them billing you. At some point in the future they may ask for cash and you'd have it and hopefully a tidy amount of interest.

I think that could be the only answer. I'm going to write them a letter detailing everything that has happened and pointing out there is nothing further I can do and its now down to them.

Crystaltipps_2

This happens a lot with new builds as a number of people have already said.

Are all of the meters in a cupboard side by side? If so, can you see the meter which is one digit different from yours? It is quite possible that this other meter does not exist and that both meters are one and the same - yours. The easiest way to establish this is to get a man out to pull the fuse and see whose lights go out.

The whole building is probably mixed up, so it would benefit Powergen to look further and sort it out now. They may also have a better number for you to try to get through to MPAS.

timberflake

Crystaltipps wrote:

This happens a lot with new builds as a number of people have already said.

Are all of the meters in a cupboard side by side? If so, can you see the meter which is one digit different from yours? It is quite possible that this other meter does not exist and that both meters are one and the same - yours. The easiest way to establish this is to get a man out to pull the fuse and see whose lights go out.

The whole building is probably mixed up, so it would benefit Powergen to look further and sort it out now. They may also have a better number for you to try to get through to MPAS.

Yes, all the meter's are in the same room and we can see the one which is one digit different from ours its apartment 5.

newlife_starts_now

Sometimes serial numbers can get recorded incorrectly which might be what has happened.

It will be worth going back to the developers of your proeprty. They will have a record of your MPAN, without this theirs going to be a limited things that powergen can do.

Lou.

timberflake

newlife_starts_now wrote:

Sometimes serial numbers can get recorded incorrectly which might be what has happened.

It will be worth going back to the developers of your proeprty. They will have a record of your MPAN, without this theirs going to be a limited things that powergen can do.

Lou.

We've already been to the builders and the landlord and they don't have our MPAN.

jessc_2001

timberflake wrote:

How am supposed to so that!? Our MPAS is Central Networks, I've tried to ring loads of times but the line just goes dead. I've emailed them with our full address and meter serial number and they've told us we don't exist! What else can I possibly do!!?

I understand your frustrations - I've just had a look at the Central Networks website :

http://www.central-networks.co.uk/Content/Service/serv_mpas.aspx

also :

http://www.central-networks.co.uk/Content/Service/serv_complaint.aspx

Sounds like this is a classic MPAN b**ls-up - I would suggest that if you don't get a response to your initial eMail soon, that you go to the 2nd link and start rumbling about going to energywatch - there are other phone numbers on the site so if the MPAS number is ringing out (very poor show) start complaining!

Alternatively, Powergen could use the 2nd website link on the 1st page to see if they can find you......

EDIT : Just had another thought - on the original 'Welcome' letter from Powergen - is there any sort of reference number? Not necessarily 13 digits....

wowsavings

Sounds very frustrating.

You are doing your best to resolve the situation and are getting nowhere. One suggestion, get in touch with Energywatch, the watchdog. From what I have read in other posts, they have the clout with the suppliers to get things moving a lot quicker!

http://www.energywatch.org.uk/help_and_advice/how_we_can_help/make_a_complaint/index.asp

stewie_griffin

Have you tried phoning Powergen's complaints team on 0800 096 1156? You'll get through to either a supervisor or experienced member of staff who might have more luck in locating your account.

Normally it's possible to locate a new build account with either the plot address, meter number (both of which you've already given) or mpan/supply number. Also since you say they've managed to locate your neighbours account, it should be a lot easier to locate yours as they would be under the same development.

Do you still have the welcome letter you received. If so is it addressed directly to you and is the address on it correct?

timberflake

stewie_griffin wrote:

Have you tried phoning Powergen's complaints team on 0800 096 1156? You'll get through to either a supervisor or experienced member of staff who might have more luck in locating your account.

Normally it's possible to locate a new build account with either the plot address, meter number (both of which you've already given) or mpan/supply number. Also since you say they've managed to locate your neighbours account, it should be a lot easier to locate yours as they would be under the same development.

Do you still have the welcome letter you received. If so is it addressed directly to you and is the address on it correct?

Its addressed to our landlord but is addressed to plot 7, which we were told was our plot. When I gave them the reference number from the letter they had it registered to some foreign name that they couldn't prenounce so that makes things even more confusing!

Crystaltipps_2

Hi Timberflake

I PM'd you a few days ago with some contact details to help get this sorted.

Not sure if you've seen the message, but if you want to send me the details, I'm sure I can get this sorted for you.