severn trent frustration need to contact senior person

meercatsunited

I have a property that has 2 meters, one in the kitchen and one 2 strides away in a toilet.

they told me I would not be charged the usual standing charge for one of the meters and would not be charged the used water standing charge twice.

every time I phone they insist I owe it then eventually contact another department who agrees with me and say I will be refunded.
there is no direct contact number for this other department and accounts keep sending me letters for £2 and do not issue the refund they owe me.


used water standing charge over a year add up.

does anyone know who I can contact, who to complain to, preferably email or letter as the phone calls although are free are a waste of time.

Gothicfairy

You need to write to CROSS complaints and mark it as a complaint...it will then be sent through them to APORTS and dealt with that way. One meter just needs the charges removed (Simple to do and takes a second )
CROSS complaints have 10 working days to reply to you or they are breaking the guidelines and have to report that.

Do that first and see where you end up....