Fasthosts took my money

the_matrix

Hi

I had a domain which I no longer wanted so I set "auto-renew" off. My bank statement cam today and fasthosts have auto-renewed and taken the money from my account. What to do?

Thanks

masscrazy

the_matrix wrote: »

Hi

I had a domain which I no longer wanted so I set "auto-renew" off. My bank statement cam today and fasthosts have auto-renewed and taken the money from my account. What to do?

Thanks

I can image you've done this. Ask why they took it, say you didnt want them to and ask for it back. Any reasonable company would honour that request.

MichaelFindlay_2

Hey the_matrix,

When did you set the domain name not to renew? I know that the payment is taken 30 days before its renewal date to ensure that customers do not loose domain names. So if it was the day before renewal it would have been taken. I believe on my account they sent warnings on 60 and 30 days to let you know.

the_matrix

Thanks for the replies.

masscrazy wrote: »

I can image you've done this. Ask why they took it, say you didnt want them to and ask for it back. Any reasonable company would honour that request.

No. I thought best to post here and ask first. I jave now emailed and received a auto-response. I'm hoping on Monday for a positive outcome. I will post what they say here.

MichaelFindlay wrote: »

Hey the_matrix,

When did you set the domain name not to renew? I know that the payment is taken 30 days before its renewal date to ensure that customers do not loose domain names. So if it was the day before renewal it would have been taken. I believe on my account they sent warnings on 60 and 30 days to let you know.

I set it several months ago as the idea was not going anywhere so just a waste of good money. Classic money saving tip- don't use; don't renew.

MichaelFindlay_2

Ah understandable, I would advise just double checking the domain to make sure it is set not to renew and ensure any other hosting services are set for cancellation if enabled still.

the_matrix

got an email today:

####################
Dear XXX,

The domain name XXX.com was billed on the 8/12/11 because it was set to auto renew. You only turned the domain name off on the 31/12/11 at 13:25.

Regards,

Georgia Themis
#################

I have replied with the following:

###############
Hi
I dispute your claim and request a refund.
Bye
###############

I'll let you know what happens.

scheming_gypsy

you might have a better chance of a fast resolution if you gave them the information of when you turned the auto renew off etc, rather than just 'i dispute it'.

carlpayne

what is the reply you have got. Have you got the money refunded

the_matrix

carlpayne wrote: »

what is the reply you have got. Have you got the money refunded

The reply i have got is:
###############
Dear XXX

The information I have provided is from the renewal settings logs for the domain name XXX.com.

It shows renewal was set to disabled 31/12/11 at 13:25.

If you are saying you did this prior to this date can you confirm the date and approximate time?

Regards,

Georgia Themis
###########

I have replied with the following:
################
Hi

I did do this but can't confirm date and time for obvious reasons as no reasonable person retains this type of data. However, I can confirm it was done and done before the date you have indicated. Clearly it is an error on your part. You know what computer systems are like. They are prone to glitches.

Bye
#############

No money yet but there are other options. I'm hoping they will see sense and refund else this may get long winded.

HTH

JJ_Egan

the_matrix wrote: »

The reply i have got is:
###############


It shows renewal was set to disabled 31/12/11 at 13:25.

If you are saying you did this prior to this date can you confirm the date and approximate time?



I did do this but can't confirm date and time for obvious reasons as no reasonable person retains this type of data. However, I can confirm it was done and done before the date you have indicated.


You don't know when and on the other hand say it was done before xx date .

You have no record of this cancellation and most reasonable people would have made a note of this vital information and might even have some proof .

Nothing in that would give them grounds to believe you are in the right on the other hand they might just be glad to get rid of you and pay up .

jje

texranger

if i register a domain the first thing i do is set the auto renew to manual and take a screenshot (timestamped) showing it as off on the date and time i turned it off. the only domains i have on autorenew are my main site domains