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Can't send mms from Mexico

I was just wondering if we are missing something really obvious and someone could help.

I have a family member in Mexico at the moment and they can not send or receive an mms, at home they can though. They are on a contract and have never had this problem before although it is the first time this particular phone has been used abroad. And they are with t mobile

Does anyone know anything obvious which we are missing and need to do?

Thanks :)

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