Can't send mms from Mexico

rainbow_791

I was just wondering if we are missing something really obvious and someone could help.

I have a family member in Mexico at the moment and they can not send or receive an mms, at home they can though. They are on a contract and have never had this problem before although it is the first time this particular phone has been used abroad. And they are with t mobile

Does anyone know anything obvious which we are missing and need to do?

Thanks

gjchester

Did they get international roaming enabled before they left?

GRM

http://www.t-mobile.co.uk/services/going-abroad/details-by-country/mexico/networks/

MMS roaming is only supported on 2 out of 3 Mexican networks,

rainbow_791

Thankyou so much for quick answers - now I know why wont send, thanks again!

ioscorpio

Why don't they send the photos in an email, cheaper than a MMS