Are verbal agreements legally binding??

esuhl

EllaBeagle wrote: »

Are verbal agreements legally binding??

Yes... but they're not worth the paper they're written on.

wealdroam

EllaBeagle wrote: »

If they have nothing signed from me, no phonecall and I booked through a different website what proof do they have that I was aware of these terms?

Now you are saying you booked through a website.
Earlier you said it was a phone booking.

When you booked through the website, did you not have to tick a box stating something like "I have read and agreed to the terms and conditions"?

They say they read the T&Cs to you... you say you cannot recall that.
A court would need to decide, on the balance of probabilities, just who is telling the truth.

EllaBeagle

wealdroam wrote: »

Now you are saying you booked through a website.
Earlier you said it was a phone booking.

When you booked through the website, did you not have to tick a box stating something like "I have read and agreed to the terms and conditions"?

They say they read the T&Cs to you... you say you cannot recall that.
A court would need to decide, on the balance of probabilities, just who is telling the truth.

I booked over the phone but it was the website I got all the holiday details from. What I meant was I booked through a totally different company and not once was Hoseasons ever mentioned.

EllaBeagle

Another thing is would this affect my credit score if it was to go against me?

bod1467

I'm reading this as ... I found a holiday on a website (NOT Hoseasons), saw their phone number and range them up to book it.

As such, OP's contract (and dealings) are with the company he called. If that company was reselling Hoseasons then that's nothing to do with the OP.

(That's how I read it).

Edit: looks like I was reading right.

EllaBeagle

bod1467 wrote: »

I'm reading this as ... I found a holiday on a website (NOT Hoseasons), saw their phone number and range them up to book it.

As such, OP's contract (and dealings) are with the company he called. If that company was reselling Hoseasons then that's nothing to do with the OP.

(That's how I read it).

Edit: looks like I was reading right.

Thats exactly what I'm trying to say thank you.

texranger

if the website is part of the Hoseason group of companies then you are booking through Hoseasons.

Hoseason Brands http://www.hoseasons.co.uk/about-us/AllOurBrands.html

in otherwords companies owned and run by Hoseasons

unholyangel

EllaBeagle wrote: »

Another thing is would this affect my credit score if it was to go against me?

If it ever did go to court and you lost, you would only have a ccj registered against you if you did not pay within (i think its) 30 days.

As for the company in question, ask them to provide proof that you were aware of the terms and conditions and also ask them to provide proof of their loss and what they have done to mitigate that loss.

If i remember rightly, the amount of the deposit is not necessarily the same as their loss for your breach of contract. For instance, if a company ask for a £500 deposit and their loss is only £100....you would reasonably expect to be refunded £400. What you really need to do is look at the terms and conditions of your agreement and see what exactly it says about cancellation and what you will lose if you cancel x weeks in advance.

Lord_finch

They will look at your death certificate if you die to see about refund and if you made you redundant you have to have worked for the company for 2 years..

bazster

texranger wrote: »

regardless on the size of the deposit you agreed to their terms by booking and paying this. The site will be run by Hoseasons, so the booking will be through Hoseasons

Nonsense. If they didn't make him/her aware of their T&C's then he/she didn't agree to them. Otherwise what's to stop anyone inventing T&C's retrospectively and claiming the customer agreed to them?

This was on the 'phone so it's not as if he/she even ticked a box on a website agreeing to T&C's. If they didn't supply the T&C's, and they can't prove that the customer was made aware of them on the 'phone, then they haven't a leg to stand on.