Returning under DSR

tomwakefield

Hermione_Granger wrote: »

The relevance of the question was to do with the opinion of Hinzta who stated that people who use the DSR's as they are written and designed to be used are "chavs".



If Hintza agrees that retailers must abide by the DSR's then surely this must mean that consumers have the right to use those same regulations, hence the reason for asking them to clarify their position.

I think Hintza's point was that it may be against the spirit and intention of the law, rather than the letter. The DSR are designed to allow someone the opportunity to inspect goods as they are in a shop. I believe a side effect of this is that it allows people to return goods for any other reason too (such as cost).

I'm not against using the DSR as they are written, but I take Hintza's point.

Hintza

Hermione_Granger wrote: »

The relevance of the question was to do with the opinion of Hinzta who stated that people who use the DSR's as they are written and designed to be used are "chavs".

I just think the DSRs are being abused by a small section of the buying public.

The DSRs were designed to protect consumers not provide a get out clause at the slightest change of whim.

I would just like people to stand up and say I bought this and paid for it, I am happy with it. Yes the price might come down in the future but I have made a contract with the supplier and I will honour my side of the contract and I expect the seller to honour their side of the contract.

If people used the DSR in the spirit they were intended all would be fine.

baldyj

Well I think if you have a problem with people using their legal rights to save money then you really are on the wrong website.

Anyway I am not using the DSR as I have today refused delivery, so the goods have never entered my possession to be returned.

vicmorrow

baldyj wrote: »

Well I think if you have a problem with people using their legal rights to save money then you really are on the wrong website.

Anyway I am not using the DSR as I have today refused delivery, so the goods have never entered my possession to be returned.

So what legislation are you using then?

dan_l

vicmorrow wrote: »

So what legislation are you using then?

They are using Amazons return policy. I'm pretty sure a lot of companies would still accept returns regardless of whether the DSR's existed.

A lot of shops in the high street do and they aren't obliged to.

People returning things because they have seen them cheaper isn't just exclusive to online purchases.

baldyj

vicmorrow wrote: »

So what legislation are you using then?

Well it is my assumption that in order to return something I would have to have taken possession of it. If this is incorrect and what I have done still falls under DSR then I happily stand corrected.

arcon5

baldyj wrote: »

Well it is my assumption that in order to return something I would have to have taken possession of it. If this is incorrect and what I have done still falls under DSR then I happily stand corrected.

DSR is to do with cancelling the contract, not the physical act of restoring the goods to the seller.

baldyj

arcon5 wrote: »

DSR is to do with cancelling the contract, not the physical act of restoring the goods to the seller.

Well then I happily stand corrected. Thanks

arcon5

baldyj wrote: »

Well then I happily stand corrected. Thanks

Also to add.... the refund of monies is also not linked to the return of the goods. So in theory even if the goods haven't been returned the retailer must still refund you then pursue you for damages. However, in reality you'd simply not get your refund (which I think is fair enough really).