National grid have broken my meter box door

mightyroyals

Hi

We had someone come fromnational grid yesterday to put some credit on our meter as our card is not loading and today i went outside to notice they have broken the door on our meter box i did not see this yesterday as it was dark when they came around.
Do i have to replace the box or is it the gas companys responsibilty to replace it.
Its not your normal box its a box thats onthe floor with a door that lifts up.
Any help would be appreciated

macman

The box is your property, so you'll have to ask them to pay for repair/replacement, or compensate you for the cost of getting it fixed.

WhiteHorse

macman is right.

zax47

Parts are readily available (door, hinge, lock) for most meter boxes. Get a replacement and send them the bill!

http://www.meterboxes.co.uk/content/home.asp

Failing that (although technically it is your property) tell them to come fix it - they broke it (but can you prove it....)

[Deleted User]

Hi,

mightyroyals wrote: »

Its not your normal box its a box thats onthe floor with a door that lifts up.

think mightyroyals means this type of box,



even so I would think that the wee triangular key thingie could be sorted, if that is the problem.

chanz4

Its called a rabbit hutch, and contains a semi concealed meter. You would need to prove they did it, which they will deny

Gman0365

Phone National Grid on 0845 605 6677 tell them what has happened. They should be able to confirm that one of their meterworkers visited your property and then arrange for someone to pop round to fix the broken box.

All other posters are correct that it is your responsibilty to maintain the meterbox. However, if you decide to "complain" to National Grid regarding the damage to the box I'm pretty certain it will be repaired free of charge.

Good luck.

mightyroyals

poppyriley wrote: »

You Dont Know They Broke it, Its Usually The Meter Readers Who Smash Them , Not Us

I do know they broke it as the cctv from next door shows it

yoda011087

Hi mightyroyals,

The previous posters are correct in stating that the meter-box is technically part of the property and so the owner/landlord is responsible for maintaining it under normal circumstances (wear & tear, for example).

However, your supplier for gas or electricity (whichever the meter measures) will be able to get somebody to fix the door/box free of charge for you if it's been damaged by a Meter Operator (MOP) or Meter Reading Agency (MRA) staff member.

You have 6 weeks from the day the damage is done to notify your supplier so they can raise the necessary complaint to the MOP / MRA responsible and organise the work to be completed to your satisfaction.

Hope that helps,

Yoda

lemontart

Gman0365 wrote: »

Phone National Grid on 0845 605 6677 tell them what has happened. They should be able to confirm that one of their meterworkers visited your property and then arrange for someone to pop round to fix the broken box.

All other posters are correct that it is your responsibilty to maintain the meterbox. However, if you decide to "complain" to National Grid regarding the damage to the box I'm pretty certain it will be repaired free of charge.

Good luck.

Wrong part of national grid that is the enquires desk of the gas emergency service which is nothing to do with metering - the first point of call would be your gas supplier who they visited at the request of and yes naturally you would have to provide proof.

C_Mababejive

Why would they break your box...?