Scanned receipts v Actual receipts

sweep9

powerful_Rogue wrote: »

A printed bank statement can be doctored as well.

So can a till receipt!

A woman returned a toy yesterday that she'd bought "2 - 3 weeks ago" with her till receipt. We have a 30 day returns policy for unwanted items. The receipt that she handed us was from our old till system which hasn't been in for 2 months, but the date had suspiciously faded. As we knew she hadn't bought it recently we checked our back office systems (we can still access old receipts). She'd bought it in June!!

powerful_Rogue

sweep9 wrote: »

So can a till receipt!

A woman returned a toy yesterday that she'd bought "2 - 3 weeks ago" with her till receipt. We have a 30 day returns policy for unwanted items. The receipt that she handed us was from our old till system which hasn't been in for 2 months, but the date had suspiciously faded. As we knew she hadn't bought it recently we checked our back office systems (we can still access old receipts). She'd bought it in June!!

Thats the point! It should be upto the judegement of the member of staff.

texranger

i was informed by TS that a scanned til recipt is no an acceptable form of proof of purchase as these can be too easily manipulated far easier than bank statements .

wealdroam

texranger wrote: »

i was informed by TS that a scanned til recipt is no an acceptable form of proof of purchase as these can be too easily manipulated far easier than bank statements .

With respect, I imagine Trading Standards advised you that it was probably best not to accept a scanned copy of a till receipt as proof of purchase.

As mentioned earlier, it is entirely up to the retailer to decide whether he will accept a scanned copy of a till receipt as proof of purchase or not.

If you wish, as a retailer you can even accept the customer's word as proof of purchase, although that too may be unwise.

texranger

wealdroam wrote: »

With respect, I imagine Trading Standards advised you that it was probably best not to accept a scanned copy of a till receipt as proof of purchase.

As mentioned earlier, it is entirely up to the retailer to decide whether he will accept a scanned copy of a till receipt as proof of purchase or not.

If you wish, as a retailer you can even accept the customer's word as proof of purchase, although that too may be unwise.

if you read the FULL SoGA (not many people do), even skim through it you will see many advisory notices within that.
even if a consumer phones TS/consumer direct they are only given advise. TS/OFT are only advisory services acting on behalf of the government.

many retailers will not accept scanned recipts. thier is even a retailer in our business forum that will not even accept a home printout of a bank statement. it has to be a proper paper statement or a summary printout from the bank.

meer53

I've just obtained a remortgage for a six figure sum. I sent bank statements which i'd printed off at home as i don''t get paper statements. Can't see what problems a scanned receipt would cause as long as the retailer uses their common sense.
TS and CAB don't always get it right by the way !