Incorrect item and postage refund

arcon5

Flyboy152 wrote: »

Hmm...I was under the impression that if a retailer did not honour their obligations under the law, the card provider would be obligated, under their charge back provision to refund the money and then subrogate the charge to the retailer.

It might be Which?'s interpretation as well.

Ip op pays £20 for goods including original postage, then pays £4 to RM to return it as it is the wrong item, a chargeback can be filed for the amount paid which is the £20, op can't make a chargeback for £24 ie more than the purchase total to include the return postage costs which it seems op is trying to reclaim.

f1charlie

The original postage was £3.99. If at least I got that back at least it is something!

Flyboy152

arcon5 wrote: »

Ip op pays £20 for goods including original postage, then pays £4 to RM to return it as it is the wrong item, a chargeback can be filed for the amount paid which is the £20, op can't make a chargeback for £24 ie more than the purchase total to include the return postage costs which it seems op is trying to reclaim.

Excellent point, thank you.

Flyboy152

f1charlie wrote: »

The original postage was £3.99. If at least I got that back at least it is something!

:eek: Did they not refund the original postage costs?

kells011

Consumer Rights...HELP - Gift Cards
Apologies I am postin in here im new and couldnt find a way to add a new post
I purchased a 100 gift card for my hubby for xmas.. our nearest all saints store is 45 mins away and upon visitin the store today, queing for half an hour and gettin to the till the gift card wouldnt work. The balance was showing as 100 (and the money has been debited from when i bought it in November). The manager called their IT dept who said it would be Customer Service to sort, who were closed!
He was incompetent and wouldnt help despite saying he can see there is a balance but the card wont swipe or go through.
Humiliated and an all round 80 mile trip to come home empty handed.

I will be calling them in the morning to complain I was fuming. Any extra support or advice as I am wanting compensation for travelling to the store and this is clearly their error?

Thanks

aldredd

kells011 wrote: »

Consumer Rights...HELP - Gift Cards
Apologies I am postin in here im new and couldnt find a way to add a new post
I purchased a 100 gift card for my hubby for xmas.. our nearest all saints store is 45 mins away and upon visitin the store today, queing for half an hour and gettin to the till the gift card wouldnt work. The balance was showing as 100 (and the money has been debited from when i bought it in November). The manager called their IT dept who said it would be Customer Service to sort, who were closed!
He was incompetent and wouldnt help despite saying he can see there is a balance but the card wont swipe or go through.
Humiliated and an all round 80 mile trip to come home empty handed.

I will be calling them in the morning to complain I was fuming. Any extra support or advice as I am wanting compensation for travelling to the store and this is clearly their error?

Thanks

Best to start a new thread

Flyboy152

You really would be better starting a new and separate thread about this. Go to the Consumer Rights board and click on the button marked "New Thread." It is positioned just above the words "Threads in Forum," above the thread titles.

bod1467

@OP - did you return both pairs or only the wrong size pair? If only the wrong ones then original postage cost still stands. However they are obligated to refund the returns postage costs.

f1charlie

Ian, only the wrong size pair were returned.