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Game and returns

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Flyboy152
Flyboy152 Posts: 17,118 Forumite
edited 26 December 2011 at 3:52PM in Consumer rights
Just want a heads-up for any expected hassle in returning a faulty X-box game from Game. What are my chances of achieving this without any arguments?

ETA: Can't find flipping receipt (might be able to later, if I look hard enough), but I do have it on the loyalty card.
The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark
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Comments

  • DCFC79
    DCFC79 Posts: 40,641 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    I dont see you would have a problem, surely they could test it to be sure.
  • Flyboy152
    Flyboy152 Posts: 17,118 Forumite
    DCFC79 wrote: »
    I dotn see you would have a problem, surely they could test it to be sure.

    I hope so, but one hears of so many horror stories, with such excuses as, "software is not protected by the SOGA." I just wanted to know what others have experienced.
    The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark
  • DCFC79
    DCFC79 Posts: 40,641 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Flyboy152 wrote: »
    I hope so, but one hears of so many horror stories, with such excuses as, "software is not protected by the SOGA." I just wanted to know what others have experienced.

    Unfortunately ive not had to deal with a retailer with regards to a game being faulty, im sure there have been threads on here about it.
  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    I've never really had any trouble when returning to game. AFAIK they do have machines they can test the games on.

    Why not call in advance and explain the situation and see what the manager says? :D
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • pendulum
    pendulum Posts: 2,302 Forumite
    Flyboy152 wrote: »
    ETA: Can't find flipping receipt
    Ohh come on.... :rotfl:

    IIRC software can be returned like any other faulty goods provided that the fault(s) are significant. Almost all software has minor bugs and there is an allowance for this, but if the fault is not just a minor bug them the return should go the same way as any other return.
  • Flyboy152
    Flyboy152 Posts: 17,118 Forumite
    pendulum wrote: »
    Ohh come on.... :rotfl:

    IIRC software can be returned like any other faulty goods provided that the fault(s) are significant. Almost all software has minor bugs and there is an allowance for this, but if the fault is not just a minor bug them the return should go the same way as any other return.

    Not that it should make much of a difference, with proof of purchase (theoretically) being on the loyalty card, but without it, I think I might have some difficulty in returning the goods.
    The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark
  • halibut2209
    halibut2209 Posts: 4,250 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    If you want to exchange, then go when it's busy. We had a faulty Xbox from there last Xmas and we'd lost the receipt. But with queues going out of the door (it was 27th December), they just swapped it without batting an eyelid.
    One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.
  • Honeydog
    Honeydog Posts: 877 Forumite
    What's wrong with it?
    Don't grow up. Its a trap!

    Peace, love and labradors!
  • Flyboy152
    Flyboy152 Posts: 17,118 Forumite
    edited 26 December 2011 at 10:12PM
    Honeydog wrote: »
    What's wrong with it?

    There is a streaky mess under the exterior coating of the disc (of the mirror side), it looks like glue; as such it won't play. It looks as though it has delaminated?
    The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark
  • Elaniel
    Elaniel Posts: 35 Forumite
    If you bought it using a Reward Card, they can call customer services and look up the transaction on your card.
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