Nuisance Calls from BT!!

Paul_Varjak

BT's Nuisance Call Bureau claim their check shows no test calls being made from the BT exchange on any day Nov 2011 to date, between the hours midnight - 12:30am.

BT now say they will make an engineer's vist to my aunt's home tomorrow between 8am and 1pm.

iniltous

TBH an engineer visit during the day is probably a waste of time if your theory of a testing routine making the phone ring proves to be correct, if you haven't already, just as a final conclusive effort to prove that the ring condition is being applied to the line from outside the property,would be to disconnect everything but one corded phone, easy if the master socket is a NTE5 type with a removable 'consumer panel', just plug it into the test socket, if a little after midnight this lone corded phone plugged into the test port rings, then it must be a condition being applied from outside, if the master socket is not a NTE5 then the extension wiring and socket cannot be easily disconnected, but leave the extension socket with nothing plugged in and just the basic phone in the master socket...although this could leave your Aunt feeling a little vunerable, it would be reasonably conclusive that the problem is not being generated internally, if the master is a NTE5 it would be 100% conclusive that the phantom ring was coming from outside.
Doing this would obviously rule out the Care system generating the ringing internally and by not using a cordless type dect phone rules out any sort of RF interference being the cause

Paul_Varjak

Very helpful input again, inoltous. The problem for my aunt is that she is aged 87, so plugging and unplugging extensions is problematic.

I have suggested that it may be better to get three new phones - a corded one for the hallway, where main socket is (not sure if it is NTE5 or not), a cordless phone for her lounge and a cordless phone for upstairs. That way, the extension socket upstairs will never be used, which should (I hope) eliminate the problem.